Care Coordinator [PT Associates]
About The Position
The Care Coordinator serves as a central point of contact for patients, providers, and clinical staff to ensure seamless coordination of care. This role coordinates appointments, communicates treatment plans, facilitates follow-up activities, and supports patients throughout their care journey. Through proactive communication, organization, and collaboration, the Care Coordinator promotes positive patient experiences and optimal outcomes. The position works in a healthcare clinic setting and involves frequent interaction with patients, caregivers, and healthcare professionals in a fast-paced environment. It includes prolonged sitting and computer work, frequent in-person and telephone communication, and occasionally lifting and moving office materials weighing up to 15 pounds.
Requirements
- High school diploma or equivalent required.
- Experience using electronic medical record (EMR) systems.
- Minimum typing speed of 45 WPM.
- Proficiency in Microsoft Word, Excel, and standard office software.
- Strong organizational skills and ability to manage multiple priorities and deadlines.
- Excellent verbal and written communication skills.
- Ability to build rapport with patients and work collaboratively with interdisciplinary teams.
- Strong attention to detail, problem-solving abilities, and customer service orientation.
Nice To Haves
- Associate degree in healthcare administration, business, or a related field preferred.
- 1–3 years of experience in healthcare coordination, medical office administration, patient services, or a related role preferred.
- Knowledge of medical terminology and healthcare workflows preferred.
Responsibilities
- Coordinate and schedule patient appointments, evaluations, procedures, and follow-up visits.
- Communicate treatment plans, appointment details, and care instructions to patients and caregivers.
- Serve as a liaison between patients, healthcare providers, and other members of the care team to facilitate effective communication.
- Monitor and track patient progress, ensuring recommended follow-up care and services are completed.
- Obtain, organize, and maintain accurate patient information and documentation within the electronic medical record system.
- Respond to patient inquiries and address concerns in a timely, professional, and compassionate manner.
- Coordinate referrals to specialists, community resources, and ancillary services as needed.
- Verify that required authorizations, orders, and supporting documentation are obtained prior to scheduled services.
- Assist patients in understanding their care plans and navigating the healthcare system.
- Collaborate with clinical and administrative teams to identify and resolve barriers to care.
- Maintain confidentiality and comply with all applicable privacy, regulatory, and organizational requirements.
Benefits
- Medical, dental, and vision plans
- Voluntary benefit options
- Paid time off and paid holidays
- Retirement plan with company match and immediate vesting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
