Care Coordinator

ADVENT•Miamisburg, OH

20d•$21 - $26•Onsite

About The Position

ADVENT is hiring a Care Coordinator for its Miamisburg clinic, with the ability to support nearby clinics when needed. Care Coordinators connect patients, providers, and teams to deliver a seamless and compassionate patient experience. The role combines patient communication, problem-solving, organization, and attention to detail while guiding patients through treatment options, insurance matters, and ADVENT’s approach to better breathing and better living. The position may suit someone with experience in a similar role in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic, or spa settings. This is a full-time, flexible position of 32–40 hours per week. The schedule is Monday through Friday: Monday and Wednesday, 8:00 a.m.–4:30 p.m.; Tuesday and Thursday, 8:00 a.m.–5:30 p.m.; and Friday, 8:00 a.m.–2:30 p.m. There are no nights or weekends.

Requirements

Proven success in customer engagement in a sales-driven or care coordination environment.
Bachelor’s degree in healthcare, social work, or a related field, or equivalent experience.
Skill in managing insurance, benefits, and cost-of-care discussions with patients.
Ability to influence and guide patients toward their goals and treatment outcomes.
Proficiency in medical terminology and comfort collaborating with providers.
Strong organization and exceptional attention to detail and accuracy.
Excellent time management and ability to work independently, anticipate needs, and plan proactively.
Proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Willingness to support other nearby clinics as needed.

Nice To Haves

Inside sales experience preferred.
Experience in a similar role in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic, or spa settings.

Responsibilities

Serve as the primary contact for patients and families, building rapport, demonstrating empathy, and educating patients in support of treatment plans as directed by the clinic’s MD.
Identify and resolve barriers to care, respond to patient questions and concerns, and guide patients toward completing their care journey.
Support patients while maintaining clinic workflow and efficiency.
Advocate for patients regarding insurance coverage, estimates and deposits, authorization status, out-of-pocket costs, and pre- and post-operative instructions.
Manage the patient journey from start to finish, using listening, communication, influencing, and problem-solving skills to maintain patients’ focus on treatment outcomes.
Coordinate scheduling, follow-ups, procedures, and documentation with clinic staff and surgeons to ensure accurate and timely completion of care.
Monitor adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT’s value proposition and outcomes.
Discuss costs and payments with patients and recommend next steps in the patient journey using a value-driven approach.
Support other nearby clinics as needed.