Care Coordinator

Helping Hands Homecare • Dulwich, WA

22d • £29,400 - £31,000

About The Position

Helping Hands is a purpose-driven care team supporting people to live well in the homes and communities they love. The Care Coordinator helps keep care delivery running smoothly, working closely with the Branch Care Manager to support carers, customers and the wider community. The role involves planning visits, supporting team members and helping ensure customers receive reliable care that reflects their needs and preferences.

Requirements

• A Level 3 Diploma in Adult Care, or willingness to work towards it.
• Experience in the care sector, ideally in a supervisory role.
• Good understanding of CQC/CIW regulatory standards and best practice.
• Full UK driving licence and access to a personal vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Responsibilities

• Support the Branch Care Manager to deliver exceptional care across the local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time to help carers develop and maintain good practice.
• Help recruit and onboard new carers.
• Review and update care plans to reflect each customer’s needs, preferences and wellbeing.
• Support branch growth through local engagement and commercial activity.
• Champion excellent customer service and ensure interactions are considerate and kind.
• Support on-call duties in line with the branch rota.

Benefits

• Clear pathways for learning and career progression.
• 25 days’ annual leave, rising to 26 days after two years.
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• Welcoming, inclusive culture where employees’ voices matter and their work has real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed