Care Coordinator (Medical Receptionist/PSR)

Confluent Health • San Antonio, TX

10h • Onsite

About The Position

This full-time position involves managing front desk operations in a medical clinic, including patient check-in/check-out, appointment scheduling, and referral coordination. The role requires verifying insurance, processing authorizations, collecting payments, and maintaining accurate patient records within an Electronic Medical Records (EMR) system. The Care Coordinator will also be responsible for answering phone calls professionally and courteously, ensuring HIPAA compliance, and fostering a welcoming healthcare environment.

Requirements

• High School Diploma/GED required
• Basic office and customer service skills

Nice To Haves

• Previous experience in a medical office role desired but not required

Responsibilities

• Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
• Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
• Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
• Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.

Benefits

• Structured training, hands on learning and mentorship, and ongoing support to help you grow both personally and professionally
• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED