SCTT Care Coordinator

Clarvida•Knoxville, TN

18d

About The Position

The Care Coordinator provides Clarvida-approved therapeutic interventions, case coordination, and resource linkage to clients and involved parties, including families, DCS, court personnel, and non-relative supports, to address identified needs and promote change within individuals and families. The role includes intake assessments as needed, community visits, client transportation, on-call duties, and therapeutic services such as coping skills, behavior modification, parenting skills, and crisis intervention. The Care Coordinator works with each client’s treatment team to develop, personalize, and update treatment plans and related documentation, ensuring compliance with Clarvida policy, state licensing regulations, and COA accreditation requirements. The position also serves as a liaison and advocate for clients, participates in supervision and treatment team meetings, supports colleagues, and completes timely clinical documentation and assigned peer audits. The role contributes to the Performance Quality Improvement Cycle through data collection and use to improve client and program services. The position requires approximately 25% travel. The work environment usually has moderate noise. The employee regularly stands, walks, sits, uses hands to handle or feel objects, and talks or hears; occasionally reaches, stoops, kneels, crouches, or crawls, and may occasionally lift or move up to 25 pounds. Flexible hours and work at multiple locations may be required to meet program needs.

Requirements

Bachelor’s degree in a human service discipline from an accredited four-year college or university.
1–2 years of relevant experience in the mental health field and case management.
Sensitivity to other cultures and socioeconomic levels.
Thorough knowledge of child development and behavior modification.
Ability to work flexible hours consistent with program needs.
Ability to work as a team member.
Organizational skills.
Communication skills.
Ability to travel and work at multiple locations.
Mentoring skills.
Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
Ability to write speeches and articles using original or innovative techniques or style, and to deliver effective, persuasive speeches and presentations on complex or controversial topics.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and work with abstract and concrete variables.

Nice To Haves

Experience working with children, adolescents, and adults in a therapeutic, community-based treatment environment.

Responsibilities

Assess clients at intake as needed.
Conduct community client visits and transport clients.
Complete on-call duties.
Provide approved therapeutic services to clients and families, including coping skills, behavior modification, parenting skills, and crisis intervention.
Work with assigned clients’ treatment teams to create, personalize, and update treatment plans and other necessary documentation.
Ensure treatment plans comply with Clarvida policy, state licensing regulations, and COA accreditation requirements.
Serve as a liaison and client advocate with professionals and agencies involved in clients’ care.
Attend supervision and treatment team meetings and present information about assigned clients as required.
Support fellow team members to promote positive outcomes for Clarvida clients and families.
Complete clinical documentation within established time frames and correct deficits within allotted time frames.
Complete assigned peer audits and contribute to the Performance Quality Improvement Cycle, including collecting and using data to improve client and program services.