Care Coordinator Sierra Vista Clinic

Intermountain Centers•Sierra Vista, AZ

About The Position

The Care Coordinator uses an integrated case management model that includes assessment, planning, implementation, and monitoring. The role manages members’ whole health and provides requested or needed services and coordination. The Care Coordinator also records services in the Electronic Health Record. The position works with members, their support systems, clinical and therapeutic groups, primary care professionals, and an interdisciplinary team. It coordinates access to providers, facilities, and community resources; develops and monitors individualized service plans; and maintains member records and progress notes in accordance with applicable policies, billing requirements, and privacy and security controls. The role may involve transporting members and requires the ability to perform physical de-escalation techniques when necessary.

Requirements

At least 18 years of age.
One of the following education and experience combinations: a bachelor’s degree in a field related to behavioral health, social work, or similar; an associate’s degree in a related field and 2 years of related experience; or a high school diploma and 4 years of behavioral-health-related experience.
DPS Level I fingerprint clearance upon hire and maintained throughout employment.
Ability and mobility to perform physical de-escalation techniques as necessary, and ability to take and pass a physical de-escalation exam.
Ability to stand or sit for prolonged periods and occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull a moderate amount of weight.

Responsibilities

Observe members, listen to their concerns, record observations, and document or report behavioral or interaction concerns in clinical records according to policy.
Monitor members’ health and safety and signs and symptoms of mental illness, reporting concerns to appropriate staff under reporting policies.
Support the agency’s mission, goals, and management decisions, and demonstrate professionalism and positive role modeling.
Read, record, and interpret information, including assessments, measures, and diagnostic criteria.
Provide services and coordination based on member needs and requests.
Work effectively with members’ support systems and clinical or therapeutic groups.
Advocate and act as a liaison to help members access resources that support service plan goals.
Participate in individual and team supervision as required or requested.
Identify appropriate providers and facilities across the continuum of care and communicate with the interdisciplinary team to maintain positive working relationships with members, families, and providers.
Collaborate with primary care professionals and the interdisciplinary team to provide individualized assistance that improves and maintains quality member care.
Maintain and update member records, including assessments and treatment plans.
Develop individualized, time-specific, action-oriented service plans.
Complete progress notes using appropriate covered-service billing codes and meet engagement and unit expectations.
Complete required training.
Explore community resources and alternatives.
Monitor and evaluate the effectiveness of individual service plans.
Follow organizational and HIPAA policies, procedures, and controls for access to, protection of, and use of protected health information.
Maintain an approved schedule and acceptable attendance.
Transport members in personal or company vehicles when required.
Perform physical de-escalation techniques when necessary and take and pass a physical de-escalation exam.
Perform other related duties as assigned or necessary to the general nature of the position.