Care Coordinator - Brooklyn/Queens - Clinic

Bond Vet•New York, NY

1d•$17 - $22•Onsite

About The Position

Bond Vet is building the next generation of veterinary clinics from the ground up and is looking for a compassionate Care Coordinator to join their team. Care Coordinators provide an amazing experience to both clients and pets when they visit the clinics for care. They are the first and last touchpoint for patients, using hospitality and tact to ensure clients are welcomed, comfortable, and supported throughout their time at the locations.

Requirements

1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
Strong verbal and written communication skills with a warm, professional demeanor
Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
Comfortable learning and navigating multiple computer systems and technology platforms
Passion for delivering outstanding client experiences and working collaboratively as part of a team
Independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.

Nice To Haves

Veterinary industry experience preferred
Prior experience in veterinary medicine or animal care is preferred

Responsibilities

Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
Maintain organized, clean, and well-stocked client-facing spaces
Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
Assist with administrative and operational tasks as needed to support the hospital team

Benefits

Competitive Pay: $17-$22/hour (based on experience)
Team-Based Profit Sharing Bonus
Medical, Dental & Vision Plans
$0 healthcare for qualified individuals
Mental health support programs
401(k) with partial employer match
Paid Parental Leave
Commuter Benefits
Pet Bereavement Leave
Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
Schedules released at least one month in advance
Flexible Scheduling Options
In-Clinic Pet Care Discount
Generous Employee Referral Bonus (up to $8,000)
Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts.
Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them.
Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand you’re proud to be part of.
Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.