Care Coordinator

Northwest Regional Council•Bellingham, WA

21d•$31 - $41•Hybrid

About The Position

Northwest Regional Council (NWRC) is hiring a Health Homes Care Coordinator to support clients with ongoing chronic conditions in making effective use of their current services and supports and identifying other services that may benefit them. The role provides intensive care coordination and comprehensive care management, primarily in the field. Coordinators arrange and coordinate medical and social services—including long-term care, transportation, food services, mental health advocacy, specialist care, and referral appointments—and facilitate communication among clients, medical providers, family members, and other caregivers. The position is full-time, permanent, and non-exempt. The Care Coordinator will develop a schedule with the Care Management Program Supervisor that includes regular in-person time at the Whatcom office and optional remote days. NWRC describes its work environment as hybrid and offers alternative work schedules. The hourly salary range is $31.06–$40.53, on a 10-step scale. Starting step may take experience, training, or proven capability into consideration, with internal equity prioritized.

Requirements

A master's degree in Behavioral or Health Sciences or a related field and one year of experience providing direct human services to clients, preferably in a community setting; OR a bachelor's degree in an equivalent field and at least two years of direct human-services experience, preferably in a community setting; OR an equivalent combination of education and experience that provides the necessary skills, knowledge, and ability.
Ability to assess client health and functional status, understand and develop appropriate recovery plans, and make clear and concise recommendations.
Advocacy skills and sensitivity to the needs and values of diverse groups.
Ability to engage with communities of color, people with disabilities, LGBTQIA+ people, and other marginalized communities.
Understanding of institutional barriers to services.
Commitment and ability to support an inclusive environment and a sense of belonging for people of all ethnicities, genders, ages, and backgrounds.
Knowledge of local providers, services, resources, and formal and informal support networks in the service area.
Effective oral and written communication skills.
Ability to work independently, exercise good judgment, and work with minimal supervision.
Ability to plan, prioritize, and coordinate work assignments and projects.
Ability to maintain effective working relationships with courtesy, tact, and good judgment.
Ability to defuse difficult situations with sensitivity and assertiveness.
Ability to maintain a high level of confidentiality.
Valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.

Responsibilities

Provide intensive care coordination and comprehensive care management for clients.
Coordinate medical and social services, including long-term care, transportation, food services, mental health advocacy, medical specialist care, and referral appointments.
Facilitate communication between clients, medical providers, family members, and other caregivers.
Assess client health and functional status, develop appropriate recovery plans, and make clear and concise recommendations.
Advocate for clients and support access to services and resources.
Plan, prioritize, and coordinate work assignments and projects.
Establish and maintain effective working relationships with coworkers, community agencies, and the general public.
Work with the Care Management Program Supervisor to develop a schedule including regular in-person time at the Whatcom office and optional remote days.

Benefits

Employer-paid medical coverage: 100% for individual employee plans and up to 95% for dependent coverage plans, with multiple plan options.
Employer-paid dental and vision coverage for the employee and eligible dependents, with multiple plan options.
Washington State Public Employees Retirement System (PERS 2 or PERS 3).
Employer-paid Employee Assistance Program for the employee and dependents.
Life and long-term disability insurance, with voluntary buy-up options.
Vacation leave accrued at 8 hours per month, increasing with longevity.
Sick leave accrued at 8 hours per month.
13 paid holidays annually.
3 paid wellness days annually.
Voluntary flexible spending plans for health and/or child/elder care.
Voluntary deferred compensation program.
Alternative work schedules.
Hybrid work environment.
4% premium pay for Certified Social Services Interpreters.
NWRC meets the Public Service Loan Forgiveness definition of a public service organization.