Care Coordinator (IDD)

Independent Living Systems • Jacksonville, FL

22h

About The Position

Independent Living Systems (ILS), along with its affiliated health plans Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for vulnerable populations. The Care Coordinator (IDD) manages and coordinates comprehensive care for eligible individuals with intellectual and developmental disabilities. The role ensures that members receive coordinated, person-centered services promoting health, well-being, independence, and quality of life.

The Care Coordinator assesses individual needs, develops person-centered support plans, coordinates services and supports, facilitates transitions between care settings, and monitors progress to adjust plans as needed. The position collaborates with multidisciplinary teams—including healthcare providers, social workers, families, and community resources—to streamline access to care and services. As an advocate and liaison among members, their families, and the care delivery system, the Care Coordinator helps align care with clinical guidelines, individual preferences, and program requirements while supporting optimal outcomes throughout the member’s care journey.

Requirements

• At least two years of relevant experience working with individuals with intellectual and developmental disabilities, subject to the listed qualification pathway.
• A bachelor’s degree in social work, sociology, psychology, gerontology, or a related social services field; alternatively, a bachelor’s degree in another field, an RN license to practice in Florida, or an LPN qualification with at least four years of relevant experience working with individuals with intellectual and developmental disabilities.
• Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
• Proficiency in electronic health records (EHR) and basic computer applications.

Nice To Haves

• Master’s degree in social work, public health, or a related field.
• Certification in care coordination or case management, such as CCM or CCRC.
• Experience with Medicaid waiver programs or other disability support services.
• Familiarity with behavioral health interventions and supports.

Responsibilities

• Demonstrate commitment to the organization’s mission and model ILS Experience Standards of Excellence.
• Serve as the primary point of contact for the member and their authorized representatives.
• Assess member needs, identify care gaps, and assist members and families in developing a person-centered support plan.
• Monitor member progress and adjust care plans as necessary to address changing needs and ensure continuity of care.
• Coordinate services and care across the continuum and facilitate communication with providers and community resources.
• Provide education and support on available resources and self-advocacy.
• Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time