Care Coordinator - Boston - Clinic

Bond Vet•Boston, MA

6h•$17 - $22•Onsite

About The Position

Bond Vet is seeking a compassionate Care Coordinator to join their team. This role is crucial in providing an exceptional experience for both clients and pets during clinic visits. As the first and last point of contact, the Care Coordinator will utilize hospitality and tact to ensure clients feel welcomed, comfortable, and supported. The position is part of a larger organization formed by the merger of Bond Vet and Small Door Veterinary, aiming to create a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will operate over 55 clinics and serve over half a million pets.

Requirements

1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
Strong verbal and written communication skills with a warm, professional demeanor
Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
Comfortable learning and navigating multiple computer systems and technology platforms
Passion for delivering outstanding client experiences and working collaboratively as part of a team
Independent, unrestricted authorization to work in the U.S. for any employer.

Nice To Haves

Veterinary industry experience preferred
Prior experience in veterinary medicine or animal care is preferred

Responsibilities

Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
Maintain organized, clean, and well-stocked client-facing spaces
Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
Assist with administrative and operational tasks as needed to support the hospital team