Care Coordinator (Medical Receptionist/PSR)

All Star Physical Therapy•Temecula, CA

19h•Onsite

About The Position

All Star Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team! This role involves managing front desk operations, patient check-in/check-out, appointment scheduling, referral coordination, and providing exceptional customer service. The position also includes verifying insurance coverage, processing authorizations, collecting payments, maintaining accurate patient records in the EMR system, answering phone calls, and ensuring HIPAA compliance.

Requirements

High School Diploma/GED required
Basic office and customer service skills

Nice To Haves

Previous experience in a medical office role desired!

Responsibilities

Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.