Care Coordinator

Home Helpers of Gwinnett•Lawrenceville, GA

172d•$21 - $22

About The Position

We are looking for an Office Manager/Care Coordinator to help manage a successful home care business. This role supports daily operations and care management by coordinating office operations to help provide the best care to clients. The successful candidate is highly detail-oriented and able to manage multiple priorities. The position offers competitive compensation, performance incentives, and career growth and learning opportunities. Final pay is based on experience.

Requirements

Prior experience as a CNA, HHA, or PCA.
Good communication, computer, and organizational skills.
Positive attitude, good people skills, and professional appearance.
Customer service experience.
Ability to work independently with minimal supervision.
Good work ethic and ability to multitask.
Prior knowledge of home care operations.
Must be coachable and able to accept constructive criticism.

Responsibilities

Perform client intakes and home consultations.
Answer inquiry calls from clients or employees.
Serve as the primary contact for potential clients and caregivers.
Track and manage the life cycle of all new client leads.
Maintain weekly KPIs and reports for the Administrator.
Document all inquiry sales calls in WellSky CRM.
Introduce caregivers to clients on the first day of a shift or schedule.
Participate in interviewing, hiring, and training new staff.
Manage client and employee files and ensure their content complies with state and federal regulations.
Maintain documentation logs for events, incidents, complaints, and other occurrences involving clients or staff.
Fill in for and cover client shifts as needed during call-outs.
Participate in and attend community outreach and community liaison activities.
Attend networking, marketing, and recruitment events.
Manage and supervise the EVV system, ensuring caregivers clock in and out of assigned shifts in a timely manner.
Maintain a complete list of employee and caregiver call-outs, time-off requests, and vacation requests.
Perform other duties as assigned.