Care Coordinator

PROMESA R.H.C.F.•New York, NY

46d•Onsite

About The Position

La Casa de Salud (LCDS) is a Federally Qualified Health Center operating across five community-based sites, dedicated to improving the health and wellbeing of the South Bronx. Since 1998, LCDS has been committed to delivering high-quality, compassionate, whole-person care to all neighbors, regardless of their ability to pay. Services are fully integrated, bilingual, and culturally competent, with a team working at the intersection of clinical excellence and community impact. LCDS seeks mission-driven professionals who share a commitment to health equity and want their work to matter, offering a chance to be part of a mission to build a healthier Bronx.

Requirements

HS Diploma required
Two years' experience in Care Coordination.

Nice To Haves

Bilingual (English and Spanish) preferred

Responsibilities

Serve as the liaison between the provider and the patient.
Schedule appointments for both internal and external services.
Conduct follow-ups to ensure patients kept appointments and that results and/or consultation reports are available for follow-up visits.
Facilitate interdisciplinary conversation and planning with the team.
Assist with some form completion.
Provide direct service to clients.
Enter data in the EMR (Electronic Medical Record) system.
Conduct outreach for Managed Care health measurements.
Conduct outreach and engagement via phone, electronic methods, and letter to patients, collaterals, or providers to engage clients or strengthen connectivity.
Maintain compliant paperwork to justify service delivery.
Update weekly tracking on care coordinator panel in the EMR system.
Demonstrate the ability to clearly articulate, verbally and in writing, the aims and goals of the department to potential patients, community members, and staff.
Access and respond per agency guidelines to client complaints or grievances.
Create more effective linkages between vulnerable populations and the healthcare system.
Provide culturally appropriate health education on topics related to chronic disease prevention, physical activity and nutrition, and cultural competence.