Care Coordinator - Full-Time

Care Advantage Inc. Corporate • Staunton, VA

2d

About The Position

Care Advantage Inc. is seeking a full-time Care Coordinator for its Staunton, Virginia team. The role coordinates in-home care by matching caregivers with clients according to care needs, skills, personality, and preferences; managing schedules; and maintaining communication among clients, families, and field staff. The coordinator responds to emergencies and schedule changes, monitors field staff activity and reliability, supports client onboarding, and uses scheduling software and digital tools to keep records current and support compliance. The position also calls for cross-training and flexibility to assist with client questions, shift coverage, and team needs.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 2 years of relevant work experience.
• Computer literacy and comfort with scheduling systems.
• Strong organizational skills, attention to detail, and communication abilities.
• Energy, drive, and passion for achieving goals.
• Problem-solving ability and a people-first approach.
• Flexibility to adapt to changing situations.
• Compassion and a genuine desire to serve.

Nice To Haves

• Scheduling, medical, or phone experience.
• Ambition to grow a career and see the big picture.

Responsibilities

• Match caregivers with clients based on health needs, personality fit, skill level, and preferences.
• Serve as a liaison among clients, families, and field staff, building trust and supporting clear communication.
• Maintain accurate, up-to-date schedules and anticipate or resolve scheduling conflicts.
• Respond to emergencies and last-minute changes by finding solutions that maintain client care and caregiver support.
• Monitor field staff activity, attendance, and reliability, and provide feedback.
• Coordinate schedules across shifts, client needs, and caregiver availability with a calm, client-first approach.
• Collaborate with branch teammates to support a positive and productive office environment.
• Guide new clients through onboarding, answer questions, and establish a welcoming relationship.
• Use scheduling software and digital tools to maintain records, track caregiver availability, and support compliance with company standards.
• Adapt to varied situations, including answering client questions, covering shift gaps, and supporting teammates.

Benefits

• Competitive pay.
• 17 days of paid vacation.
• 10 paid holidays.
• Work-life balance.
• Room to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED