Care Coordinator- Full Time

Boston Childrens Health Physicians LLP•Washingtonville, NY

9d•Onsite

About The Position

Washingtonville Pediatrics, a Boston Children's Health Physician's Pediatric office in Washingtonville, NY, is currently seeking a Full Time Care Coordinator to join our team! This role involves running care management and population health reports, assisting patients with appointments and social service needs, tracking various medical tests and referrals, proactively contacting patients after unplanned ED visits or hospital admissions, and supporting PCMH transformation and continuous quality improvement initiatives.

Requirements

Previous medical office experience or care coordinator experience required.
EMR experience required
High school degree or equivalent required
Previous medical office experience required

Nice To Haves

Previous Pediatric experience preferred
NextGen experience preferred
pediatric experience preferred

Responsibilities

Run care management reports and population health reports as instructed by supervisor and/or BCHP Quality Dept
Assist patients in making appointments with specialists, school placement social service needs such as food stamps, Medicaid, and WIC
Assist providers in making contact with specialists to get updates about patients and care plans and in following up with patients to get updates in between regular office visits
Track PCMH compliance by regularly running reports to see performance on elements required for PCMH recognition
Use EHR to track all imaging tests, ensuring patients have scheduled appointments (assisting the patients with scheduling the appointments as needed), patients are seen for their tests, and that the imaging results received and sent to the primary care provider within the predefined time frame, as noted in policy, and notating all efforts made in the EHR
Use EHR to track all lab tests, ensuring patients go for their lab tests, and that the lab results are received and sent to the primary care provider within the predefined time frame, as noted in policy, and notating all efforts made in the EHR
Use EHR to track all specialists referrals, ensuring patients have scheduled appointments (assisting the patients with scheduling the appointments as needed), patients are seen by the specialist, and that the consultation notes from specialists are received and sent to the primary care provider within the predefined time frame, as noted in policy, and notating all efforts made in the EHR
Proactively contacting patients who have unplanned ED visits or hospital admissions
Assist office manager and lead doctor in PCMH transformation by giving input for necessary workflow changes and other changes to make PCMH recognition a reality
Be a supporter of PCMH transformation
Develop office workflow suggestions that further the efforts towards team based care
Work with Quality Department on projects related to continuous quality improvement
Be a subject matter expert on PCMH within the office
Provide care in a patient-centered manner
Attend medical home meetings
Participate in pre-visit planning
Demonstrate excellence in both internal and external customer service
Other duties as assigned