Care Coordinator

Salma Health•Las Vegas, NV

21h•Remote

About The Position

The Care Coordinator is a member of Salma Health’s interdisciplinary care team, supporting patients across brain health and mental health services. The role helps ensure patients receive timely, compassionate, clinically sound care through screening, safety assessments, treatment coordination, and follow-up. The Care Coordinator works closely with clinicians and care teams to support patients from their first contact through ongoing treatment and transitions between levels of care. Responsibilities include conducting structured screening calls; helping prospective patients with intake and onboarding; assisting with insurance eligibility and access to care; documenting interactions in dashboards and the electronic health record; identifying and escalating potential safety risks; responding to patient inquiries across phone, secure messaging, and email; and making outbound engagement and follow-up calls. The role also coordinates appointments, rescheduling, treatment planning, discharge processes, clinical documentation transfers, and connections with external provider partnerships. The Care Coordinator participates in supervision, team meetings, and professional development, maintains applicable documentation standards, and may support Commercial Operations or create processes and procedures as needed. This is a remote position in any state, with working hours in the Pacific Time zone and an on-site requirement twice per year. Coordinators work 40 hours per week, including a lunch break. Shifts are selected from coverage needs between 8:00 a.m. and 8:00 p.m. PT, Monday through Sunday, subject to availability and staffing. The currently available shift is Monday, Tuesday, Wednesday, and Saturday, 8:30 a.m.–7:00 p.m. PT. Compensation is $20–$25 per hour, depending on factors including geography, experience, and skills. Benefits include medical, dental, vision, PTO, and additional benefits.

Requirements

Comply with all state board requirements, including fingerprinting and application submission.
Demonstrate proficiency with telehealth platforms and remote clinical workflows.
Have strong interpersonal, communication, and documentation skills.
Have experience in a mental health clinic, psychiatric setting, or medical office, with a strong understanding of patient workflows and multidisciplinary collaboration.
Have experience in a fast-paced call center environment where multi-channel lead capture requires immediate follow-up to maintain optimal clinic capacity.
Be able to work independently and contribute effectively to a collaborative, interdisciplinary team.
Be comfortable working in a changing environment and contributing to team progress.

Nice To Haves

Spanish-speaking ability is a plus.

Responsibilities

Conduct structured screening calls for individuals with mental health and/or brain health concerns, applying sound judgment to assess needs.
Serve as the first point of contact for initial inquiries, and assist with intake form completion and onboarding.
Help patients understand and navigate insurance coverage, confirm eligibility, and access care.
Document patient interactions promptly and accurately in designated dashboards and the electronic health record.
Identify potential safety risks and escalate concerns according to organizational risk management procedures.
Collaborate with physicians, therapists, and care teams to connect patients with appropriate care pathways.
Respond to patient inquiries by phone, secure messaging, and email, and make outbound engagement and follow-up calls.
Support treatment planning and discharge processes with clinical teams to coordinate timely services.
Collaborate with the local provider partnerships team and make outbound calls connecting external partnership opportunities with Salma Health.
Schedule intake and follow-up appointments according to clinical recommendations and patient needs.
Coordinate appointment rescheduling and manage related administrative workflows and tasks.
Maintain compliance with clinical, legal, and ethical documentation standards.
Participate in supervision, team meetings, and professional development activities.
Promote a patient-centered approach based on trust, compassion, and clear communication.
Liaise between levels of care to support continuity and appropriate transfer of clinical documentation.
Take on additional cross-functional responsibilities as needed, including support across Commercial Operations.
Create processes and procedures as necessary.