Care Coordinator

Prestera Health Services•Point Pleasant, WV

23d•$22 - $0

About The Position

The Care Coordinator establishes and maintains professional relationships with individuals, families, referral sources, and community partners. The role conducts initial and ongoing assessments according to program, payer, and regulatory requirements, identifies risk factors such as suicidal or homicidal ideation, and ensures appropriate intervention, documentation, and follow-up. The coordinator uses standardized screening tools as required and provides targeted case management and supportive interventions consistent with scope of practice. The position coordinates services across healthcare, behavioral health, housing, employment, and social service systems. It facilitates communication among providers, natural supports, and community resources; schedules appointments; assists with transportation coordination; and participates in treatment team meetings and case reviews. The role supports individuals in navigating systems of care, promotes engagement and continuity of care, advocates for access to appropriate services, and maintains timely, accurate, compliant documentation in the electronic health record. Work is performed in community-based settings, including client homes and partner locations, with frequent travel within the service area.

Requirements

A bachelor's degree with formal training in behavioral health, usually through a major in Psychology, Social Work, Counseling, or Criminal Justice.
A valid state-issued driver's license.
Maintain current knowledge of standards of care and practices, typically through continuing education.
Prepare basic correspondence and simple reports in Microsoft Word.
Use Microsoft Excel to create tables and simple displays of information.
Create basic presentations in Microsoft PowerPoint.
Demonstrate proficiency with the electronic clinical systems in use at the company, including EHR and scheduling systems.
Demonstrate basic organizational skills to prioritize and organize one's own work.
Determine effective responses to situations within established precedent.
Communicate opinions based on conclusions using inference and logic.
Exercise tact and diplomacy in resolving mild conflicts or disagreements.

Responsibilities

Establish and maintain professional relationships with individuals, families, referral sources, and community partners.
Complete initial and ongoing assessments in accordance with program, payer, and regulatory requirements.
Identify risk factors, including suicidal or homicidal ideation, and ensure immediate intervention, documentation, and follow-up in accordance with organizational protocols.
Use standardized screening tools, such as PHQ-9 and SDOH assessments, as required.
Coordinate services across healthcare, behavioral health, housing, employment, and social service systems.
Facilitate communication among providers, natural supports, and community resources.
Schedule appointments and assist with transportation coordination to reduce barriers to care.
Participate in treatment team meetings and case reviews.
Maintain timely, accurate, and compliant documentation in the electronic health record.
Provide targeted case management and supportive interventions consistent with scope of practice.
Support individuals in navigating systems of care and adhering to treatment recommendations.
Promote engagement in ongoing services and continuity of care.
Advocate for individuals to ensure access to appropriate services and resources.