Care Coordinator

ADVENT•Naperville, IL

20d•$20 - $25•Onsite

About The Position

ADVENT is hiring a Care Coordinator in Naperville, Illinois. Care Coordinators connect patients, providers, and teams to deliver seamless, compassionate care. The role combines patient communication, problem-solving, and organization, guiding patients through treatment options, insurance, and ADVENT’s approach to better breathing and better living. The position may suit candidates with experience in a similar role in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic, or spa settings. The Care Coordinator serves as a primary contact for patients and families, supports treatment plans as directed by the clinic’s MD, helps patients navigate financial and care-related matters, and coordinates the steps of the patient journey. This is a full-time, 32–40-hour-per-week flex position with a Monday–Friday schedule of 8:00 a.m. to 4:30 p.m. The role may require supporting other nearby clinics as needed.

Requirements

Proven success in customer engagement within a sales-driven or financial counselor role; inside sales experience preferred.
Bachelor’s degree in healthcare or a related field, or at least 2 years of equivalent experience.
Skill in managing insurance, benefits, and cost-of-care discussions with patients.
Strong influencing skills and a passion for guiding patients toward their goals and treatment outcomes.
Proficiency in medical terminology and comfort collaborating with providers.
Strong organization and exceptional attention to detail and accuracy.
Excellent time management, ability to work independently, anticipate needs, and plan proactively.
Proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Willingness to support other nearby clinics as needed.

Nice To Haves

Inside sales experience.
Experience in a similar position in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic, or spa environments.

Responsibilities

Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic’s MD.
Identify and resolve barriers to care, address patient questions, concerns, or objections, and guide patients toward completing their care journey.
Balance compassionate patient support with efficient clinic workflow.
Advocate for patients on financial matters, including insurance coverage, estimates and deposits, authorization status, out-of-pocket costs, and pre- and post-operative instructions.
Manage the patient journey from beginning to end, using listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes.
Coordinate scheduling, follow-ups, procedures, and documentation with staff and surgeons to ensure care is completed accurately and on time.
Monitor adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT’s value proposition and outcomes.
Discuss costs and payments, provide guidance, and recommend next steps in the patient journey using a value-driven approach.
Support other nearby clinics as needed.