Care Coordinator

Salma Health•Phoenix, AZ

1d•Remote

About The Position

The Care Coordinator is a member of Salma Health’s interdisciplinary care team, supporting patients across brain health and mental health services. The role helps ensure patients receive compassionate, timely, and clinically sound care through screening, safety assessments, treatment coordination, and follow-up. It supports patients from initial contact through ongoing treatment, working closely with clinicians and care teams to facilitate a seamless patient experience in a fast-paced, evolving clinical setting. The position is remote in any state, with working hours in the Pacific Time Zone and a requirement to be on-site twice per year. Coordinators work 40 hours per week and may choose among available shifts intended to cover 8:00 AM to 8:00 PM PT, Monday through Sunday; preferences are considered, but shifts depend on availability and staffing needs. The currently available shift is Monday, Tuesday, Wednesday, and Saturday, 8:30 AM–7:00 PM PT, with a lunch break. Compensation is $20–$25 per hour, depending on factors including geography, relevant experience, and skills. Benefits include medical, dental, vision, PTO, and additional benefits. Salma Health describes its mission as integrating care delivery, technology innovation, and research to better understand brain biology and diagnose, treat, and ultimately cure brain disorders across all stages of life. The company aims to provide comprehensive brain healthcare through advanced diagnostics, evidence-based interventions, and coordinated care.

Requirements

Comply with all state board requirements, including fingerprinting and application submission.
Proficiency with telehealth platforms and remote clinical workflows.
Strong interpersonal, communication, and documentation skills.
Experience in a mental health clinic, psychiatric setting, or medical office, with understanding of patient workflows and multidisciplinary collaboration.
Experience in a fast-paced call center environment where multi-channel lead capture requires immediate follow-up to maintain clinic capacity.
Ability to work independently while contributing effectively to a collaborative, interdisciplinary team.
Comfort working in a changing environment and contributing to team progress.

Nice To Haves

Spanish-speaking ability is a plus.

Responsibilities

Conduct patient screening calls for mental health and/or brain health concerns, following structured protocols and using sound judgment to assess needs.
Serve as the first point of contact for initial inquiries; assist with intake forms and onboarding.
Help patients understand and navigate insurance coverage, confirm eligibility, and access care.
Document patient interactions accurately and promptly in designated dashboards and the electronic health record (EHR).
Identify potential safety risks and escalate concerns according to organizational risk management procedures.
Collaborate with physicians, therapists, and care coordinators to connect patients with appropriate care pathways.
Respond to patient inquiries by phone, secure messaging, and email, and make outbound engagement and follow-up calls.
Support treatment planning and discharge processes with clinical teams to promote timely, coordinated services.
Collaborate with the local provider partnerships team and make outbound calls connecting external partnership opportunities with Salma Health.
Schedule intake and follow-up appointments based on clinical recommendations and patient needs.
Coordinate appointment rescheduling and manage related administrative workflows and tasks.
Maintain compliance with clinical, legal, and ethical documentation standards.
Participate in supervision, team meetings, and professional development activities.
Promote a patient-centered approach grounded in trust, compassion, and clear communication.
Liaise between levels of care to ensure continuity and appropriate transfer of clinical documentation.
Take on additional cross-functional responsibilities as needed, including support across Commercial Operations.
Create processes and procedures as necessary.