Care Coordinator- E 84th

Spear Physical and Occupational Therapy • New York, NY

10d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its E 84th St. clinic in Manhattan’s Upper East Side. The role supports patient care by welcoming and valuing patients, managing appointment flow, and guiding patients through the practice’s out-of-network experience. Care Coordinators greet patients, provide five-star customer service, and respond to phone calls and emails within two hours when possible and always within 24 hours. The position calls for a hospitable, detail-oriented, collaborative team member who communicates well, multitasks, and is willing to grow.

Spear describes itself as the nation’s leading outpatient physical and occupational therapy practice, with more than 40 clinics in the New York Tri-State Area and 25 years of experience. The company emphasizes empathy, clinical excellence, teamwork, and its SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail and willingness to grow.
• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Occasionally lift 10 pounds from floor to waist.

Nice To Haves

• BA or BS degree preferred, but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of finding opportunities to make an impact and connect with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Alignment with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Welcome and greet patients entering the clinic, helping them feel valued.
• Support patient care and manage the flow of appointments.
• Guide patients through the out-of-network experience.
• Provide five-star customer service.
• Respond to phone calls and emails within two hours when possible and always within 24 hours.
• Collaborate with team members to support patients and colleagues.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan and pretax savings plans for travel to and from work.
• 401(k) Safe Harbor match: 100% of the first 3% of annual compensation plus 50% of the next 2%, with total matching contributions capped at 4% of annual compensation.
• Generous paid time off, floating holidays, and company holidays.
• Employee perks with discounted rates for entertainment, travel, fitness, and insurance plans.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed