Care Coordinator- E 84th

Spear Physical and Occupational Therapy • New York, NY

12d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its E 84th Street clinic in Manhattan’s Upper East Side. The role supports patient care by welcoming and valuing patients, managing appointment flow, and providing five-star customer service. Care Coordinators guide patients through the practice’s out-of-network experience and are expected to respond to phone calls and emails within two hours, and always within 24 hours. The position calls for a hospitable, collaborative team member who helps foster a supportive community for patients and colleagues.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail and willingness to grow.

Nice To Haves

• BA or BS degree preferred, but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of making an impact and connecting with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate successes and learn from setbacks with patients, colleagues, and surrounding communities.
• Alignment with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Welcome patients entering the clinic and help them feel valued.
• Control the flow of appointments.
• Guide patients through the out-of-network experience.
• Respond to phone calls and emails within two hours, and always within 24 hours.
• Deliver five-star customer service and contribute to a collaborative, supportive clinic community.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan.
• 401(k) Safe Harbor matching contribution: 100% of the first 3% of annual compensation plus 50% of the next 2%, up to 4% of annual compensation.
• Paid time off, floating holidays, company holidays, and mental health time.
• Employee discounts on entertainment, travel, fitness, and insurance plans.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed