Care Coordinator

Salma Health•Houston, TX

1d•Remote

About The Position

The Care Coordinator is a member of Salma Health’s interdisciplinary care team, supporting patients across brain health and mental health services. The role helps ensure compassionate, timely, and clinically sound care through screening, safety assessments, treatment coordination, and support throughout the patient journey, from initial contact through ongoing treatment and follow-up. The position works closely with clinicians and care teams in a fast-paced, evolving clinical setting. Responsibilities include conducting patient screening calls, serving as an initial point of contact, assisting with intake and onboarding, helping patients navigate insurance, documenting interactions in dashboards and the electronic health record, identifying and escalating safety concerns, and connecting patients with appropriate care pathways. The Care Coordinator also schedules and reschedules appointments, supports treatment planning and discharge processes, handles patient communications and follow-up, and coordinates with local provider partnerships. The role maintains clinical, legal, and ethical documentation standards; participates in supervision, team meetings, and professional development; supports continuity and transfer of clinical documentation between levels of care; and may take on cross-functional responsibilities, including Commercial Operations. The position may also require creating processes and procedures. This is a remote position open to candidates in any state, with work hours in the Pacific Time zone and an on-site requirement twice per year. Coordinators work 40 hours per week and can choose among shifts intended to provide coverage from 8:00 a.m. to 8:00 p.m. PT, Monday through Sunday, subject to availability and staffing needs. The currently available shift is Monday, Tuesday, Wednesday, and Saturday, 8:30 a.m.–7:00 p.m. PT, with a lunch break. Compensation is $20–$25 per hour, depending on factors including geography, experience, and skills. Benefits include medical, dental, vision, PTO, and additional benefits.

Requirements

Comply with all state board requirements, including fingerprinting and application submission.
Be proficient with telehealth platforms and remote clinical workflows.
Have strong interpersonal, communication, and documentation skills.
Have experience in a mental health clinic, psychiatric setting, or medical office, with a strong understanding of patient workflows and multidisciplinary collaboration.
Have experience in a fast-paced call center where multi-channel lead capture requires immediate follow-up to maintain clinic capacity.
Be able to work independently while contributing effectively to a collaborative, interdisciplinary team.
Be comfortable working in a changing environment and contributing to team progress.

Nice To Haves

Spanish speaking is a plus.

Responsibilities

Conduct screening calls for people with mental health and/or brain health concerns, following structured protocols and using sound judgment to assess needs.
Serve as the first point of contact for initial inquiries and assist with intake form completion and onboarding.
Help patients understand and navigate insurance coverage, confirm eligibility, and access care.
Accurately and promptly document patient interactions in designated dashboards and the electronic health record.
Identify potential safety risks and escalate concerns according to organizational risk management procedures.
Collaborate with physicians, therapists, and care coordinators to connect patients with appropriate care pathways.
Respond to patient inquiries by phone, secure messaging, and email, and make outbound engagement and follow-up calls.
Support treatment planning and discharge processes with clinical teams to coordinate timely services.
Work with the local provider partnerships team and make outbound calls as a connector between external partnership opportunities and Salma Health.
Schedule intake and follow-up appointments based on clinical recommendations and patient needs.
Coordinate appointment rescheduling and manage related administrative workflows and tasks.
Maintain compliance with clinical, legal, and ethical documentation standards.
Participate in supervision, team meetings, and professional development activities.
Promote a patient-centered approach based on trust, compassion, and clear communication.
Serve as a liaison between levels of care and support continuity and appropriate transfer of clinical documentation.
Provide cross-functional support as needed, including across Commercial Operations.
Create processes and procedures as necessary.