Care Coordinator

BCFS Health and Human Services•San Antonio, TX

20d

About The Position

The Care Coordinator assesses whether an identified or recovered minor meets protocol eligibility for services and sets up and facilitates care coordination meetings. Coordinated responses may involve advocates, law enforcement, medical providers, child welfare, placement, mental health providers, and child advocacy centers when available. The role also supports community coordination, reporting, advisory meetings, and program leadership, while maintaining confidentiality and BCFS HHS professional and ethical standards. The position requires travel across regions, including occasional overnight stays if needed. The schedule is 10:00 a.m. to 7:00 p.m.

Requirements

Bachelor’s degree required.
Two years of experience in child welfare or crisis response required.
Pass pre-employment and random drug screens and maintain emotional control and professional composure.
Acquire and maintain position-required licenses and certificates, which may include TBRI, CPR, First Aid, CSE-IT certification, a state driver license, and other applicable certifications.
Maintain current auto insurance and provide verification upon request.
Provide proof of work eligibility upon request.
Pass pre-employment and biennial criminal background checks.
Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
Have advanced training in crisis management.
Communicate effectively in written and spoken English.
Maintain computer literacy sufficient to fulfill the position’s responsibilities.
Work effectively and without intensive supervision, independently and as part of a multidisciplinary team.
Actively support supervisees in professional development.
Demonstrate working knowledge of BCFS HHS policies and procedures.

Nice To Haves

Knowledge of DFPS and law enforcement designations, definitions, and acronyms.

Responsibilities

Participate in hotline rotation duties and document all information received.
Enter and maintain grant-metric data in the appropriate database within 48 business hours of occurrence, including report and notification information, demographics, services provided, and investigative steps; document crisis responses within 24 hours.
Assess whether an identified or recovered minor meets agreed-upon protocols for launching coordinated services.
Complete CSE-IT assessments as needed.
Secure and retain releases of information and consent for care coordination services.
Dispatch advocate responses as determined by working CCT protocol.
Arrange a Rapid Response Team meeting with partners within 24 hours of notification of an identified or recovered minor.
Establish and maintain contact with law enforcement agencies and key stakeholders to initiate meetings and facilitate ongoing monthly coordination of services.
Attend multidisciplinary team meetings as needed to represent clients and the Care Coordination Team.
Support Advisory Council meetings, including preparing agendas, communicating with attendees, and documenting minutes, as required or directed by the supervisor.
Manage Care Coordination meeting requirements, including agendas, in-person or virtual meeting arrangements and logistics, and timely attendee notifications.
Implement BCFS HHS safety protocols in emergencies.
Participate in weekly internal staffing, supervision, Care Coordination meetings, and community meetings.
Create an information-tracking system, track requested volunteer information, and support quarterly report development.
Develop subject matter expertise on community resources and support program leadership with community trainings as needed.
Maintain confidentiality regarding the service population and program operations.
Follow BCFS HHS professional and ethical standards, show respect for agency staff, the service population, and community members, and comply with the dress code.
Travel across regions, with occasional overnight stays if needed.