Care Coordinator

Meridian Health Partners • Allen, TX

6d • Onsite

About The Position

The Care Coordinator at Meridian Health Partners performs administrative and clinical duties under the direction of a licensed healthcare provider. This non-exempt position helps facilitate communication with patients and providers and provides quality patient care.

Requirements

• Certified Medical Assistant
• High School diploma or GED equivalent
• Valid Texas Driver’s license
• Must have reliable transportation
• Minimum of two years’ experience in health education, patient navigation, and/or health clinic patient assistance field
• Excellent analytical, organizational, and verbal/written communication skills
• Detail orientation
• Ability to manage multiple priorities with varying levels of complexity.
• Works efficiently in a team environment.
• Strong customer service orientation
• Proficiency with MS Office applications and the internet
• Ability to read, write and speak English proficiently
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
• Ability to use discretion appropriately and maintain confidentiality
• Strong listening skills and ability to show compassion for a diverse patient population and their families.

Nice To Haves

• Associates or Bachelor’s Degree
• Bilingual (Vietnamese, Chinese, Arabic and/or Spanish with English) is preferred.

Responsibilities

• Consistently review assigned patients to make timely and appropriate patient care calls.
• Schedule patients for routine tele-visits with providers.
• Communicate with providers, including any outside specialists involved in patient care.
• Assist in acquiring patient records.
• Creating and maintaining care plans based on provider approved care plans for patient centered care.
• Ensures care plans are shared with patients and families based on CMS guidelines.
• Provides patient and family education.
• Ensures compliance with CMS guidelines for Chronic Care Management.
• Assists in enrolling new patients to the Chronic Care Management program.
• Communicate with interdisciplinary teams, such as social workers and home health for patient needs.
• Reports errors or issues promptly to supervisor.
• Maintains security of medical records and patient’s health information according to HIPAA standards.
• Follows through with patient inquiries, requests and complaints.
• Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.
• Additional duties may be required by the care coordinator.

Benefits

• Equal consideration for positions regardless of age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED