Care Coordinator (EST)

Tuesday Health•Atlanta, GA

16h•Remote

About The Position

The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical.

Requirements

High School Diploma / GED (or higher)
Experience with escalated customer service issue resolution
Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if)
Phone/Fax system experience
EMR experience

Nice To Haves

Associates Degree or higher
Typing speed of 40+ WPM
Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting

Responsibilities

Support scheduling for Complex Care Navigators
Make patient reminder calls
Facilitate collaboration with health plan care managers
Ensure proper documentation of all patient contacts
Support outreach and navigation teams with operational and non-clinical tasks
Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved
Identify and request necessary patient documentation from patients and community providers
Other duties may be assigned