Logistics Coordinator Wed-Sun 2pm-10pm EST

UPS•Miami, FL

2d•Hybrid

About The Position

Marken, a part of UPS Healthcare, is seeking service-oriented, career-minded individuals for a Logistics Coordinator position. This role operates within a 24x7 call center environment and focuses on solving a full range of logistics challenges by engaging with customers and/or agents. The position will initially be remote with an anticipated transition to an on-site office in Miami, Florida. UPS Healthcare Precision Logistics is dedicated to reaching patients faster and providing scalable access to new pathways throughout the supply chain, leveraging the One UPS advantage and a comprehensive service portfolio.

Requirements

At least 1 year of customer service experience.
Must be at least 18 years old and have a high school diploma or GED.
Proficient in Microsoft Word, Excel, Outlook & data entry.
Type 30 WPM.
Must have outstanding communication, customer service, and organizational skills.
Be able to operate in a fast-paced and demanding environment.
Be flexible - with the ability to work additional hours as business requires.
Strong attention to detail and accuracy.
Desire to exceed customer’s expectations.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Knowledge of US and world geography and time zones is preferred.
Call Center experience is preferred.

Responsibilities

Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail.
Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries.
Verify all customer instructions are complete and all necessary permits/ licenses are in place to meet country requirements.
Determine carrier based on rate, availability, and customer service provided.
Confirms customs clearance.
Collaborate with service partners & brokers for pre-alerts and to resolve clearance issues.
Communicate with customers, agents, brokers and colleagues in a professional and courteous manner.
Receive, review, verify and process import and export documentation in compliance with all appropriate regulations.
Inform customers of customs clearance, delivery instructions and other required information.
Prepare, route, and cut air bills and manifests.
Identify, document and escalate shipping irregularities and non-conformance.
Handle non-conformances and rescheduling shipments if needed.
Other duties as assigned.