Bilingual Vietnamese/Spanish Care Coordinator, SNP
About The Position
Alignment Health is seeking a remote bilingual Spanish care coordinator to join the special needs program (SNP) case management team. The Care Coordinator works in collaboration with the RN Case Manager as part of the interdisciplinary team. The Care Coordinator supports members with closing care gaps and addressing care coordination needs as directed by the RN Case Manager. The Special Needs Plan (SNP) team is responsible for the health care management and coordination of care for members with complex and chronic care needs. Schedule: Monday - Friday, 8AM - 5PM Pacific Time.
Requirements
- Bilingual in Spanish or Vietnamese (required)
- 1+ year of experience in a healthcare IPA setting
- 1+ year of experience with referrals and prior authorizations
- High school diploma or GED
- Basic proficiency in Microsoft Outlook, Word, and Excel
- Typing speed of 25+ WPM
- Strong communication and interpersonal skills
- Ability to prioritize and multitask in a fast-paced, high-volume environment
- Familiarity with Medi-Cal and managed care plans
Nice To Haves
- Bachelor’s degree preferred; or 4 years of equivalent experience in lieu of degree
- Medical Assistant certification or formal Medical Terminology training
- Previous experience in clinical support roles
Responsibilities
- Reach out to members regarding referrals, prior authorizations, medication refills, and appointment scheduling.
- Support transitions of care by completing tasks and assessments after hospital or SNF discharges.
- Collaborate with RN Case Managers to manage care for a panel of SNP members.
- Monitor alerts (e.g., new diagnoses, admissions, discharges) and communicate important changes to the care team.
- Serve as a trusted point of contact for members—building relationships and advocating for their care.
- Maintain accurate and timely documentation in the Case Management system.
- Assist with provider communications, including record requests and document distribution.
- Participate in team meetings and case reviews to help optimize member care.
- Maintain compliance with HIPAA, organizational policies, and departmental deadlines.
Benefits
- Work in a collaborative, inclusive, and remote-friendly environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
