Patient Care Coordinator (Bilingual English/Spanish)

Mindify Wellness And Care • Perth Amboy, NJ

4d • Hybrid

About The Position

Mindify Wellness and Care is seeking an outgoing, compassionate, and relationship-focused Patient Care Coordinator to serve as a trusted community representative within our adult day care center partnerships throughout New Jersey. In this role, you will help bridge the gap between individuals in need of behavioral health services and the care they deserve. As a vital member of the Mindify team, you will educate participants about our mental health services, foster meaningful relationships with patients and caregivers, support continuity of care, assist with interpretation during therapy and psychiatric appointments when needed, and help connect individuals to appropriate behavioral health resources. This position is ideal for someone who enjoys building relationships, engaging with diverse communities, working directly with older adults, and making a meaningful impact on the lives of others through advocacy, education, and compassionate support. Mindify Wellness and Care is a growing behavioral health organization that has been serving the community for approximately one year. While we are still early in our journey, our growth has been rapid, and we are committed to expanding access to high-quality mental health services throughout New Jersey. This is an exciting opportunity to join an organization during a period of significant growth and innovation. As we continue to expand our programs, services, and community partnerships, we are seeking passionate individuals who want to help shape the future of behavioral health care. At Mindify, you'll have the opportunity to build meaningful community connections while helping individuals overcome barriers to care. We value collaboration, compassion, innovation, and professional growth, and we believe our success is driven by individuals who genuinely care about the people they serve. As Mindify continues to grow, so do the opportunities for career development and advancement.

Requirements

• Bilingual in English and Spanish is a must.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong public speaking and presentation abilities.
• Passion for working with seniors and diverse communities.
• Ability to build trust and create meaningful connections with patients and families.
• Comfortable engaging with individuals one-on-one as well as in group settings.
• Valid driver's license and reliable transportation.
• Willingness to travel throughout New Jersey.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office and electronic systems.

Nice To Haves

• Previous experience in patient advocacy, patient services, healthcare, behavioral health, social services, senior services, community outreach, customer service, or a related field.
• Experience working with older adults and underserved populations.
• Experience coordinating care or supporting patients in navigating healthcare services.

Responsibilities

• Build strong, trusting relationships with adult day care participants, caregivers, and center staff.
• Educate participants about Mindify's psychiatric, therapy, and behavioral health services.
• Serve as a welcoming and accessible resource for individuals seeking information about mental health care.
• Encourage participation in behavioral health services and promote overall wellness.
• Educate participants, families, and center staff about Mindify's psychiatric, therapy, and behavioral health services.
• Serve as a knowledgeable resource regarding available treatment options and support services.
• Answer questions and help individuals understand how to access behavioral health care.
• Participate in community outreach and educational activities as needed.
• Deliver informational presentations or wellness discussions on an occasional basis to a group of 60+ when requested by your supervisor.
• Help increase awareness of behavioral health resources and reduce barriers to care within the communities we serve.
• Identify individuals who may benefit from behavioral health services and facilitate referrals.
• Help patients navigate available services and resources.
• Support continuity of care by assisting patients with appointment coordination and ongoing engagement in treatment.
• Advocate for patients by helping them understand available treatment options and access appropriate support.
• Serve as a liaison between patients, families, providers, adult day care center staff, and Mindify clinical teams.
• Ad hoc assignments as assigned.
• Maintain strong working relationships with adult day care center administrators, activity staff, nursing staff, and other key stakeholders.
• Foster collaborative partnerships that support patient care and service growth.
• Represent Mindify professionally within the centers.
• Provide Spanish-English interpretation and translation services for patients, families, and providers when needed.
• Assist with communication during therapy and psychiatric appointments to help ensure patients receive culturally responsive and accessible care.
• Maintain accurate records of patient interactions, referrals, presentations, and outreach activities.
• Complete required documentation in a timely and professional manner.
• Maintain HIPAA compliance and patient confidentiality at all times.
• Perform additional patient advocacy, outreach, and support duties as assigned.

Benefits

• Mileage reimbursement is available for travel between centers when visiting multiple locations on the same day.
• Mileage reimbursement available for eligible travel between centers on the same day.
• Opportunities may become available for increased responsibilities, leadership involvement, program development participation, and long-term career growth within the organization.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed