Bilingual Receptionist (Cantonese, Vietnamese, Spanish)

Asian Pacific Islander Legal Outreach•Oakland, CA

4d•Onsite

About The Position

Asian Pacific Islander Legal Outreach (API Legal Outreach) is the largest social justice legal organization focused on the Asian/Pacific Islander, Latinx, and immigrant communities of the Greater Bay Area and the Central Valley. Founded in 1975, API Legal Outreach is a growing community-based organization dedicated to providing culturally competent and linguistically appropriate direct services to the most marginalized segments of our community, including low-income women, seniors, immigrants, and youth. With offices in Oakland and San Francisco, our work encompasses Gender-based Violence, Immigration and Immigrant Rights, Disability Rights, Senior Law and Elder Abuse, Anti-Human Trafficking, Youth Violence Prevention, Anti API Hate Violence, and the preservation of affordable housing and small businesses, among other social justice issues. The Receptionist position, reporting to the Administrative Manager, will be based in our East Bay office and will be responsible for reception, office administration, and legal support duties. This role serves as the primary point of contact for clients, vendors, and guests. The ideal candidate will possess a strong commitment to serving underserved Asian Pacific Islander communities and BIPOC communities in the Greater Bay Area.

Requirements

At least 2 years of successful work experience with secretarial, office support, and/or receptionist duties in a legal office, human services agency, or equivalent setting
Ability to interpret and translate in any one of the following languages: Chinese, Vietnamese, or Spanish.
Demonstrated commitment to serve disadvantaged persons in communities of color; with clients who are low-income, immigrants, women, seniors and/or those with disabilities through face-to-face and telephone contact
Demonstrated ability to manage and respond appropriately to high level of telephone traffic
General knowledge of office administrative operations and equipment such as operating telephone system, postage machine, fax machine, copier and scanner
Ability to communicate well orally and in writing, effectively manage time, handle critical information, work independently, plan and implement office objectives, and to work well in a team oriented, multicultural work environment.
High degree of interpersonal skills in interacting with staff, clients and the public.

Responsibilities

Provide full range of legal clerical and support services to attorneys and other staff.
Provide telephone and client reception services (answering and screening calls, retrieving message and forwarding messages, answering questions to people who walk in, signing in clients and vendors, receiving packages).
Open and close the office.
Maintain client files, casework, reporting, and database systems.
Provide written and oral translation.
Data entry and general office equipment maintenance.
Support with all facility management related functions including: waste management, office organization, and other projects as needed.
Support with IT related initiatives as needed.
Other office related duties.