Care Coordinator (Medical Receptionist/PSR)

RET Physical Therapy & Healthcare Specialists•Kirkland, WA

11h•Onsite

About The Position

RET Physical Therapy & Healthcare Specialists, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team! This role involves managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service. The position also requires knowledge of insurance coverage, collecting payments for accurate billing, and maintaining accurate patient records in the Electronic Medical Records (EMR) system. The Care Coordinator will also be responsible for answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance.

Requirements

High School Diploma/GED required
Basic office and customer service skills

Nice To Haves

Previous experience in a similar role desired but not required

Responsibilities

Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
Knowledge of insurance coverage, and collecting payments to support accurate billing and ensure smooth patient access to care.
Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.