Care Coordinator

Salma Health•Tampa, FL

1d•Remote

About The Position

The Care Coordinator is a member of Salma Health’s interdisciplinary care team and supports patients across brain health and mental health services. The role assists with screening, safety assessments, treatment coordination, and patient navigation from initial contact through ongoing treatment and follow-up. The coordinator works with clinicians and care teams to provide timely, compassionate, clinically sound, and coordinated patient care in a fast-paced, evolving clinical setting. This is a remote position open to applicants in any state, with work hours in the Pacific time zone and a requirement to be onsite twice per year. Coordinators work 40 hours per week and may choose from shifts intended to provide coverage between 8:00 a.m. and 8:00 p.m. PT, Monday through Sunday, subject to availability and staffing needs. The shift currently available is Monday, Tuesday, Wednesday, and Saturday, 8:30 a.m.–7:00 p.m. PT, with a lunch break. Compensation is $20–$25 per hour, varying by geography, relevant experience, and skills.

Requirements

Comply with all state board requirements, including fingerprinting and application submission.
Be proficient with telehealth platforms and remote clinical workflows.
Have strong interpersonal, communication, and documentation skills.
Have experience in a mental health clinic, psychiatric setting, or medical office, with a strong understanding of patient workflows and multidisciplinary collaboration.
Have experience in a fast-paced call center environment where multi-channel lead capture requires immediate follow-up to maintain clinic capacity.
Be able to work independently while contributing effectively to a collaborative, interdisciplinary team.
Be comfortable working in a changing environment and contributing to team progress.

Nice To Haves

Spanish-speaking ability is a plus.

Responsibilities

Conduct structured screening calls for patients with mental health and/or brain health concerns, using judgment to assess their needs.
Serve as the initial point of contact for inquiries, assisting with intake forms and onboarding.
Help patients understand and navigate insurance coverage, confirm eligibility, and access care.
Document patient interactions accurately and promptly in designated dashboards and the electronic health record (EHR).
Identify potential safety risks and escalate concerns according to organizational risk management procedures.
Collaborate with physicians, therapists, care coordinators, and other care team members to connect patients with appropriate care pathways.
Respond to patient inquiries by phone, secure messaging, and email, and make outbound calls for engagement and follow-up.
Support treatment planning and discharge processes with clinical teams to facilitate timely, coordinated services.
Work with the local provider partnerships team and make outbound calls connecting external partnership opportunities with Salma Health.
Schedule intake and follow-up appointments in line with clinical recommendations and patient needs.
Coordinate appointment rescheduling and manage related administrative workflows and tasks.
Maintain compliance with clinical, legal, and ethical documentation standards.
Participate in supervision, team meetings, and professional development activities.
Promote patient-centered care through trust, compassion, and clear communication.
Coordinate transitions between levels of care and ensure appropriate transfer of clinical documentation.
Take on additional cross-functional responsibilities as needed, including support across Commercial Operations.
Create processes and procedures as necessary.