Care Coordinator (Temporary, Full Time)

Sprinter Health • Menlo Park, CA

3d • Onsite

About The Position

Sprinter Health is seeking a detail-oriented Care Coordinator I (Temporary) to join their Care Coordination team. This role is focused primarily on visit closure within defined SLA windows, ensuring lab work from completed in-home visits is complete, accurate, and properly documented. The position involves tracking down missing results or notes after a patient's visit. This is a temporary, high-volume, process-driven role. While the core of the job is visit closure and lab follow-up, the person in this seat may flex into short-term projects supporting patient outreach and appointment completion success rates as business needs evolve.

Requirements

• At least 1 year of experience working in a clinical healthcare environment (e.g., Healthcare Administrator, Patient Care Coordinator, or a closely related role)
• Working knowledge of HIPAA, patient privacy standards, and common medical terminology
• Experience reviewing or tracking lab results, clinical documentation, or medical records
• Experience communicating with doctors' offices, hospitals, labs, and clinics via phone and email to resolve missing information
• Experience using electronic health record (EHR) systems and other healthcare software
• Highly fluent in modern workplace tools (Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk), with the ability to work across multiple systems simultaneously while maintaining speed and accuracy
• Exceptional organizational skills and attention to detail, particularly when handling PHI and clinical documentation
• Strong written communication skills with the ability to document clearly and accurately
• Comfort making occasional outbound patient calls as needed to support team projects
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Self-motivated with strong follow-through, accountability, and ownership of work

Nice To Haves

• Experience working in an EMR (Elation experience is a plus)
• Experience with Zendesk or similar ticketing systems
• Experience with lab result tracking or medical records follow-up
• Experience handling outbound patient calls, including result delivery or post-visit follow-up
• Experience working in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment

Responsibilities

• Conduct post-visit review of completed in-home appointments, confirming that lab draws, documentation, and required paperwork were completed accurately and on time
• Monitor and track lab results and imaging reports through Quest and other clinical applications, identifying missing, delayed, or incomplete results
• Proactively follow up with labs, providers, and internal teams to locate missing results, notes, or documentation, and resolve gaps within defined SLAs
• Upload, organize, and manage clinical documents with accuracy and timeliness
• Escalate clinical concerns or documentation gaps to the appropriate clinical or operational team as needed
• Maintain strict confidentiality and HIPAA compliance when handling PHI and clinical records
• Flex into project-based work supporting outbound patient outreach calls (e.g., result delivery or appointment follow-up calls) as volume and business needs require
• Monitor daily workflows to identify gaps or inefficiencies in the post-visit review process; suggest and support process improvements
• Adapt quickly to updated SOPs, tools, and priorities in a fast-moving, evolving environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed