Care Coordinator, Veterans' and Peers' Initiatives

Crisis Center of Tampa Bay•Tampa, FL

20d•Hybrid

About The Position

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to behavioral health services; via telephone, email, IM/Chat, text messaging and in-person for clients with mental health concerns or identified suicidal ideation of low to moderate lethality. The Veteran Care Coordinator also provides support and training for staff and community agencies on program related topics. This position reports to the Contact Center Supervisor- Veteran Program and in their absence the Program Manager of Gateway Services.

Requirements

Bachelor’s degree or currently seeking with major course work in social work, psychology or other field closely related field, preferred.
U.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (honorably discharged, retired or reservist). Copy of DD-214 required as proof of military service; Honorable discharge status listed.
Experience working with the veteran population highly desirable.
At least two (2) years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work.
Obtains and maintains Peer Certification throughout employment
Ability to communicate effectively with a diverse audience
Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention
Knowledge of Windows based computer system and Microsoft Office Suite required
Knowledge of crisis intervention and case management skills
Knowledge of strengths-based, person/family-centered practice
Knowledge of addiction, mental and behavioral health diagnoses, poverty, intergenerational culture, domestic violence and victimization issues
Knowledge of and comply with HIPAA regulations
Knowledge of and compliance with Mandatory Child Abuse Reporting laws
Knowledge of and compliance with VOCA on behalf of clients who are eligible
Knowledge of community resources
Knowledge of and ability to incorporate culturally and linguistically appropriate services.
Ability to comply with the policies, procedures, and goals of the agency and our collaborative partnership projects
Ability to collect and evaluate data
Ability to complete home visits based on the needs of the family
Ability to communicate effectively verbally and in writing
Ability to create and present information in small and large group settings
Ability to document case records and client contacts accurately
Ability to work, problem solve and make decisions independently
Ability to establish and maintain effective working relationships with others
Ability to organize and prioritize work
Ability to prepare narrative reports, relating to work, contracts, and grants
Skill in the operation of a word processing software program on a personal computer
Skill in interviewing to identify personal, legal, social and economic needs
Skill in dealing with social service clients under stressful situations
Skills to identify risk factors regarding safety

Nice To Haves

Bachelor’s degree or currently seeking with major course work in social work, psychology or other field closely related field, preferred.
Experience working with the veteran population highly desirable.

Responsibilities

Performs needs and comprehensive assessments for veterans and/or their family members
Coordinates care plans, service plans, with veterans and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities
Engages veterans and families in service implementation plans with the goal of increasing support and connection to resources
Counsels veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitors the service environment in a manner to maximize veterans success and well-being
Demonstrates competence with the VA system and benefits, veterans, homelessness, economic, and housing supportive services issues
Advocates on behalf of veterans and families for services, basic needs, and other related issues
Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications
Conducts comprehensive, person-centered social work activities in accordance with best practices
Conducts community visits (if needed) related to veterans’ needs; Provides follow-up and monitors service delivery and care environments
Stays abreast of community resources and procedures for referring clients to appropriate resources
Provides crisis prevention, intervention, and support as needed
Participates in the performance quality improvement (PQI) process, and uses data to improve services and outcomes
Performs other such duties as may be assigned by the supervisor