Care Coordinator/Therapy Technician- Tribeca

Spear Physical and Occupational Therapy•New York, NY

1d•Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator/Therapy Technician to join the team at our Park Place location in Tribeca. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours. Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need. Therapy Technicians are responsible for supporting patient care by preparing treatment areas, gathering equipment and materials, and performing procedures under the direct supervision of a Physical or Occupational Therapist. Therapy Technicians are expected to execute a high standard of clinical excellence while maintaining 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need. Other duties as assigned.

Requirements

Previous customer service experience.
Someone who is hospitable, welcoming, and team-orientated.
Strong communication skills and ability to multi-task.
A strong attention to detail and willingness to grow.
Manual dexterity to manipulate office equipment and make written notations.
Ability to use computer keyboard 90% of each workday.
Hearing acuity to communicate over the telephone.
Visual acuity to read information on computer screen.
The ability to sit, stand, walk for extended periods of time.
Occasionally lift 10 pounds floor to waist.

Nice To Haves

BA.BS degree preferred, not required.
Passion for the field hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
A proactive, collaborative, team-oriented attitude.
Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
Resonance with our SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

Responsibilities

Supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment.
Responding to all phone calls and emails within 2 hours and always within 24 hours.
Guiding patients through our out-of-network experience.
Greeting all patients who enter the clinic with a smile.
Executing 5-star customer service.
Preparing treatment areas, gathering equipment and materials, and performing procedures under the direct supervision of a Physical or Occupational Therapist.
Executing a high standard of clinical excellence.
Fostering a true community environment for both patients and team members.
Other duties as assigned.

Benefits

One Medical paid membership.
Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
Medical, Dental, Vision Benefits.
Commuter FSA Plan.
401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation.
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health.
Commuter FSA Plans – pretax savings plans for travel to & from work.
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
Gym membership discounts with Blink & Crunch Fitness.
Company Events - Annual Summer Picnic and Holiday Awards Celebration.