Care Coordinator & Onboarding Specialist- Onsite Area

CareVitality Inc•Cypress, TX

78d•$40,000 - $50,000•Onsite

About The Position

The Care Coordinator & Onboarding Specialist supports patients by gaining consent for various programs such as Chronic Care Management (CCM), Principal Care Management and Remote Patient Monitoring. Primarily the consent will be done face-to- face with the patient but may involve telephonic consent at times. This role involves training patients on how to use various medical devices at the clinic before the patient uses the device(s) in their home setting to send readings back to the clinic. Example of the devices to be used for the patients would be a blood pressure monitor, weight scale, glucometer or pulse oximeter. Eventually this role will transition to coordinating care services and helping patients follow their care plans. The role will eventually evolve to include regular patient outreach, identifying and addressing gaps in care, coordinating services with providers and community resources, and documenting activities in the CareVitality platform. The Care Coordinator works closely with providers, care managers, and internal teams to ensure continuity of care and support positive patient outcomes.

Requirements

Strong time management, focus, attention to detail, and communication skills, with the ability to demonstrate initiative and work independently.
Ability to effectively multi-task while navigating multiple systems, including the electronic health record (EHR), Care Management and Remote Monitoring platforms, internet applications, email, and Microsoft Office (Outlook, Excel, Word, and PowerPoint).
Experience accurately documenting time spent with each patient and monitoring assigned patient caseloads to ensure required time and program elements are met for Care Management programs, including CCM, RPM, BHI, PCM, TCM, APCM, and/or RTM.
Positive attitude with a willingness to receive instruction, feedback, and guidance from a supervisor.
Effective written and verbal communication skills
Ability to be time efficient from 30 to 50 calls in a day if needed to get your work completed once you transition from face-to-face work to outreaching patients by telephone. You need to be comfortable outreaching to patients via phone and be focused on making outgoing calls to get your work completed.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
The Care Coordinator can be a licensed practical nurse, licensed vocational nurse, or medical assistant who provides these services.
Must have excellent interpersonal, oral and written English communication skills.
Ability to apply common sense and understanding to carry out written, oral, or diagram instructions. Ability to deal with problems involving multiple variables in standardized situations.

Nice To Haves

Prior call center experience is preferred.
Further training or coursework in care coordination, care management, population health, or similar fields is desirable.

Responsibilities

Initially, the role focus on gathering patients consent for various care management and remote monitoring programs and setting up and training patients to use specific medical devices to be used in their home.
Review and update patients’ current allergy and medication profiles. Support patient self-management of medications within the Care Coordinator scope.
Conduct monthly follow-up with patients by reviewing the patient-centered care plan based on physical, mental, cognitive, psychosocial, functional, and environmental assessments, as well as an inventory of available resources.
Provide Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) patients with appropriate educational materials and resources to support health education, self-management, and lifestyle improvement.
Identify patients with gaps in preventive health services and assist with scheduling required screenings or diagnostic tests with their providers.
Review and update patients’ current allergy and medication profiles, assess adherence and potential interactions, and communicate concerns to the patient and providers as appropriate. Support patient self-management of medications within the Care Coordinator scope.
Engage patients through monthly care plan reviews that promote healthy lifestyles, close gaps in care, and reduce unnecessary emergency department utilization and hospital readmissions. Coordinate care with patients, caregivers, primary care providers, specialists, community resources, behavioral health partners, and other health plan or system departments as appropriate.
Document all care coordination activities in the or CareVitality platform and possibly the Electronic Health Record if requested by the client in accordance with CareVitality standards, including required time elements, and identify trends or opportunities for improvement based on patient, provider, and system interactions.
Health Risk Assessments (HRA), Remote Patient Monitoring (RPM), Behavioral Health Integration (BHI), Principal Care Management (PCM), and Advanced Primary Care Management (APCM) may be incorporated into the role as program needs evolve.
Escalate patients requiring reassessment, care plan revision, or higher-level clinical intervention to the assigned Care Manager in a timely manner.
Transitional Care Management Services may need to be provided in any given month as part of the scope of services
Provide transportation assistance if needed
Perform other duties as assigned.