CCM-Care Coordinator Manager

Lifemark Health Group • Dunnville, ON, CA, ON

4d • CA$18 - CA$25 • Onsite

About The Position

The Care Coordinator Manager is responsible for fostering and maintaining strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This role provides leadership and oversight to the care coordination team, ensuring the delivery of efficient, high-quality administrative support and seamless clinic operations. Through a focus on service excellence, the Care Coordinator Manager promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members, and external stakeholders. The Care Coordinator Manager is responsible for performing and overseeing all aspects of clinic coordination, including patient intake, data entry, phone and email communications, outbound calling, and the processing of faxes. In addition, this role will oversee invoicing and payment processing, while supporting team performance, workflow optimization, and continuous improvement of administrative processes.

Requirements

• High School Diploma or equivalent required
• 1-5 years of experience in a clinical or healthcare setting
• Proven ability to effectively manage multiple priorities in a fast-paced, high-volume environment
• Strong verbal and written communication skills, with a commitment to delivering exceptional patient/customer service
• Demonstrated flexibility and adaptability, with the ability to respond to changing priorities and clinic needs
• Ability to lead a team while working independently
• Proficient in Microsoft Office and EMR/case management systems

Nice To Haves

• post-secondary education in Medical Office Administration or related field is an asset
• leadership experience preferred
• Experience in a physiotherapy or multidisciplinary clinic is an asset

Responsibilities

• Create a welcoming, patient-focused clinic environment
• Lead and support resolution of patient inquiries and concerns
• Oversee reception operations and daily clinic flow
• Manage Accounts Receivable and payment processing
• Ensure accurate data entry and patient record management
• Coordinate timely submission of insurance and stakeholder documentation
• Oversee expense reporting, petty cash, and financial controls
• Promote patient experience initiatives, including online reviews (Google my Business)
• Support accounting processes and reporting
• Manage payroll accuracy and timelines
• Oversee clinic administration and office operations
• Ensure compliance with company policies and procedures

Benefits

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED