Clinical Case Manager (CCM)

Eisenhower Center•Ann Arbor, MI

1d•$48,000 - $80,000

About The Position

The Clinical Case Manager (CCM) plays a pivotal role in ensuring the delivery of high-quality, comprehensive care to patients. This position involves coordinating and managing patient care plans, advocating for patient needs, and collaborating with a multidisciplinary team to achieve optimal health outcomes. This position is responsible for delivering comprehensive, goal-oriented, and individualized Targeted Case Management (TCM) services. This role serves adults with serious mental illness (SMI), individuals with intellectual/developmental disabilities (I/DD), and individuals with co-occurring substance use disorders. The successful candidate will ensure all service elements, workflows, and documentation strictly align with the Michigan Mental Health Code, the MDHHS Medicaid Provider Manual, and Community Mental Health (CMH) standards. This role requires a team player as there may be other tasks as assigned.

Requirements

Bachelor’s or Master’s Degree in Social Work, Psychology, Counseling, or a closely related human services field from an accredited institution.
Minimum of one (1-2) years of specialized, direct experience working with individuals belonging to the target populations (SMI, SED, or I/DD).
Must possess valid, active professional licensure in the State of Michigan (e.g., LLMSW/LMSW, LLPC/LPC, LLP/LP).
Relevant experience in case management and clinical coordination.
Strong communication, organizational, and problem-solving skills.
Ability to work effectively within a multidisciplinary team.
Proficiency in electronic health records and care management software.
Valid driver’s license

Responsibilities

Conduct initial and ongoing written clinical assessments to identify the individual’s strengths, needs, desires, barriers, and health/welfare vulnerabilities.
Facilitate the Person-Centered Planning process to establish an Individual Plan of Service (IPOS).
Design measurable, individualized goals and specify the frequency, scope, and intensity of case management actions required.
Link individuals to necessary physical health/dental providers, financial assistance, employment, education, and natural community supports.
Advocate for individuals within complex public systems, including the Department of Health and Human Services (DHHS), schools, and local hospital networks.
Collaborate dynamically with integrated treatment teams, primary care physicians (PCPs), and psychiatric medical staff to maximize clinical and physical health integration.
Conduct regular face-to-face monitoring contacts based on the clinical intensity of the individual's needs to ensure safety, health, and welfare.
Regularly review the effectiveness of services outlined in the IPOS and modify the plan at defined intervals when changes in condition or life circumstances occur.
Proactively identify and resolve systemic or circumstantial gaps in service provision.
Maintain meticulous electronic clinical records documenting the date, exact start/end times, duration, location, and nature of contacts, confirming whether interactions were face-to-face.
Ensure case management practices do not cross into prohibited areas, such as the direct delivery of ongoing day-to-day supports or exercising unauthorized agency power to deny/authorize services.