Lead Care Coordination Program Coordinator

Empowering Minds Resour•EMRC-Baltimore County, MD

10d•$26 - $29•Hybrid

About The Position

The Care Coordinator Lead works in partnership with and under the direction of Care Coordination program leadership to provide guidance, documentation oversight, quality assurance, and professional development support to Care Coordinators across Empowering Minds Resource Center's Care Coordination programs. This position plays a key leadership role in ensuring that case notes, Plans of Care, and other required documentation are accurate, complete, timely, and compliant with Maryland Medicaid, Behavioral Health Administration (BHA), applicable program requirements, and agency policies and procedures. The Care Coordinator Lead serves as a primary resource for Care Coordinators by providing ongoing coaching, mentoring, documentation review, and performance guidance. The role focuses on strengthening staff accountability, improving documentation quality, identifying compliance concerns, and promoting consistency in service delivery. The Care Coordinator Lead also works collaboratively with program leadership and Human Resources, providing documented findings and recommendations that support employee accountability, performance improvement, and corrective action decisions. This is a leadership and quality assurance position primarily focused on documentation oversight, staff development, and program compliance rather than direct client caseload management.

Requirements

Current Licensed Master Social Worker (LMSW) license in the State of Maryland, in good standing, required.
Experience in care coordination, case management, behavioral health services, or Medicaid-funded programs required.
Knowledge of Maryland Medicaid documentation standards, behavioral health regulations, and compliance requirements.
Experience reviewing case notes, Plans of Care, and other client documentation for accuracy and completeness.
Strong understanding of documentation quality assurance and regulatory compliance.
Demonstrated ability to provide staff guidance, coaching, and constructive performance feedback.
Excellent organizational, communication, analytical, and problem-solving skills.
Ability to identify documentation deficiencies and communicate corrective expectations professionally.
Ability to manage multiple priorities, meet deadlines, and maintain accurate records.
Proficiency with electronic health record systems and Microsoft Office applications.
Ability to work independently while maintaining effective communication with staff and program leadership.
Strong interpersonal skills and the ability to maintain professionalism and confidentiality.

Nice To Haves

Previous team leadership, mentoring, or staff coaching experience.
Experience conducting documentation audits or quality assurance reviews.
Familiarity with Maryland Medicaid-funded Care Coordination programs and Wraparound services.
Experience supporting staff performance improvement and regulatory compliance initiatives.

Responsibilities

Provide ongoing leadership, guidance, mentoring, and professional support to Care Coordinators across assigned Care Coordination programs.
Serve as a resource to Care Coordinators regarding documentation requirements, program expectations, and service delivery standards.
Facilitate individual and group staff check-ins to review documentation, performance expectations, and compliance concerns.
Provide coaching and constructive feedback to support employee development and continuous improvement.
Assist with onboarding, training, and ongoing professional development of new and existing Care Coordinators.
Promote consistency in documentation practices, service delivery, and adherence to agency policies.
Monitor documentation quality, timeliness, productivity expectations, and adherence to established program standards.
Identify performance concerns and provide constructive feedback, coaching, and recommendations for improvement.
Maintain appropriate records of documentation deficiencies, coaching discussions, and employee progress.
Collaborate with program leadership and Human Resources to address recurring performance concerns and determine appropriate accountability measures.
Provide meaningful input and recommendations regarding corrective action decisions, supported by documented performance concerns, coaching efforts, and follow-up findings.
Participate in discussions regarding employee performance improvement plans, corrective action recommendations, and accountability measures when appropriate.
Monitor employee progress following coaching or corrective action and provide feedback to program leadership regarding sustained improvement or continued concerns.
Foster a positive, professional, and accountable team environment.
Review Care Coordinator case notes, Plans of Care, and other required documentation for accuracy, completeness, timeliness, and compliance.
Ensure documentation appropriately reflects services provided and supports the client's established Plan of Care.
Verify that documentation meets applicable Maryland Medicaid, program-specific, and agency requirements.
Identify incomplete, inaccurate, inconsistent, or noncompliant documentation and provide timely feedback to Care Coordinators.
Return documentation for clarification or correction when necessary and monitor timely resolution.
Conduct routine documentation reviews to identify recurring deficiencies and opportunities for improvement.
Monitor documentation submission deadlines and follow up with staff regarding outstanding or overdue documentation.
Maintain organized records of documentation reviews, identified concerns, corrective guidance, and follow-up activities.
Ensure documentation practices support service quality, regulatory compliance, and audit readiness.
Monitor adherence to applicable Maryland Medicaid, COMAR, BHA, and other program-specific regulatory requirements.
Support the implementation of agency documentation policies, procedures, and quality standards.
Participate in internal documentation audits, case reviews, and quality assurance activities.
Identify trends involving documentation errors, missed deadlines, incomplete Plans of Care, and other compliance concerns.
Collaborate with program leadership to develop and implement strategies to improve documentation quality and compliance.
Provide targeted training and coaching when recurring documentation deficiencies are identified.
Assist with preparation for regulatory reviews, monitoring activities, and program audits.
Communicate significant or unresolved compliance concerns to appropriate program leadership.
Promote continuous quality improvement and consistency across Care Coordination programs.
Participate in leadership meetings, staff development activities, and required agency training.
Maintain confidentiality of client and employee information in accordance with HIPAA and agency policies.
Attend occasional in-person meetings, training sessions, or other required agency activities as directed.
Perform other duties as assigned.