Care Coord/Intensive Coordinator

Ada Brand•Chicago, IL

12d•Hybrid

About The Position

The Care Coordination and Support: Intensive Care Coordinator (CCSI) Pathways to Success program is a highly structured initiative by HFS for individuals under 21 who are Medicaid eligible and meet specific criteria based on the Behavioral Health Decision Support Model. This program offers intensive case management and comprehensive wraparound services to eligible clients and their families. The Care Coordinators connect families with traditional outpatient services as well as specialized Pathways services. The CCSI is primarily responsible for facilitating the care coordination process for children with mental health diagnoses and their families. This involves leading Child and Family Team Meetings, coordinating with professionals, and assisting the child in achieving their goals. CCSI services are provided to children in Tier 2, with designated Care Coordinators managing an average caseload of 16 families, never exceeding 18 at once. The CCSI empowers families by fostering a positive outlook on their future and utilizing a strength-based empowerment model to enhance the child's functioning in home, school, and community settings.

Requirements

Bachelor’s degree in social work, counseling, rehabilitation counseling, vocational counseling, psychology, pastoral counseling, family therapy, education or related human service field; or in any other field with two years of supervised clinical experience in a mental health setting required.
Experience working with Children/adolescents and families is required
Excellent communication, organization, presentation and pc/computer skills (including proficiency with Microsoft Office – Outlook, Word, Excel and PowerPoint) along with other related software
Valid Illinois Drivers’ License in good standing and a vehicle are required
Proof of valid auto insurance

Nice To Haves

Experience with care coordination is a plus
Bilingual is preferred
Good writing skills in order to complete required documentation
Strong organizational skills
Self-starter and multitasker
Exceptional customer service skills
One-two years of experience managing large case loads

Responsibilities

Perform outreach & engagement to locate, engage, and educate Pathways youth and their families. Outreach is required 3 times a week for 60 days or until the client is enrolled or they decline Pathways services.
Using a trauma-informed approach and effectively engaging children/youth with significant behavioral health needs and their family/caregivers to resources within the community for their assigned caseload
Provide intensive care coordination: utilize a strengths-based approach to safety planning, development of family team and family support systems, and wraparound planning for the purpose of maintaining children in their homes, schools, and communities
Schedule, plan and facilitate Child & Family Team Meetings
Builds and maintains knowledge of available community resources and helps to link youth and family to needed supports.
Provide regular communication and close collaboration with multiple community partners
Using a system of care approach, assist families to coordinate services from community resources, placement providers, collateral agencies, the court, and/or other community partners with families, clients, or patients receiving services
Facilitate the creation of safety and crisis prevention plans
Collaborate with local MCR agencies (including Ada S. McKinley’s MCR team) when necessary
Enact Ada S. McKinley Care Coordination Model with each individual and family
Facilitate the application process and obtain consents for SFSP/FSP for eligible youth and their families.
Provide care coordination services to SFSP/FSP eligible youth and their families.
Completes service documentation in alignment with agency and program core performance standards
Helping find services and supports in the person-served community or natural environment
Prepare detailed documentation of activities including opening and closing electronic records, completing required assessments, creating, and updating Wraparound Plans, ensure access to Outlook calendar and correspondence, etc.
Provide a high-level of customer service and client engagement.
The ability to learn through in-person, virtual, and web-based trainings.
Must be organized, able to meet timelines, manage a case load, and be a self-starter
Have strong interpersonal skills and the ability to collaborate and partner with families, children/adolescents, and other professionals
Maintain caseload of 1:18 (based on population)
Performs other related tasks as needed.