Care Coordinator II - Family Crisis Support

Hillside Childrens Center•Rochester, NY

3d•Hybrid

About The Position

The Care Coordinator II is responsible for coordinating multiple aspects of the youth’s and/or families’ care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff. This role will be on our Family Crisis Support Team. Family Crisis Support Services (FCSS) are intended to provide culturally and linguistically appropriate in-home support services for youth ages 5-21 that are experiencing a mental health crisis and their families. FCSS seeks to help children achieve stabilization within their current living situation, while decreasing identified high risk or concerning behaviors and increasing new skills. FCSS also seeks to divert young people from inpatient hospitalization and reduce future acute service utilization.

Requirements

Bachelor’s degree required.
Minimum 18 months of relevant experience required.
Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
CPR certification required or obtained within 60 days of hire.
Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies
Ability to de-escalate and manage crisis situations both in-person and by phone
Ability to deliver psychoeducational training
Ability to work collaboratively as part of a multi-disciplinary treatment team
Ability to work through a series of issues using independent judgment
Ability to be independent and self-directed

Nice To Haves

In circumstances where recruitment efforts have not produced a sufficient pool of qualified candidates, the organization may designate the hard to fill clause and consider candidates whose qualifications marginally meet the essential requirements of the role. Candidates hired under this provision must demonstrate the ability to successfully perform the essential functions of the position and must meet all required qualifications, and educational requirements, within twelve (12) months of acceptance of the role. No exceptions may be granted for qualifications that are required by law, regulation, accreditation standards, contractual obligations, or funding source.

Responsibilities

Coordinate multiple aspects of the youth’s and/or families’ care.
Assess the youth and/or family’s needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team.
Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team.
Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes.
Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs.
Meet with youth individually to assess and teach skill development and report on their progress.
May organize and facilitate skill-based groups for youth.
Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication.
Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed.
May be assigned to lead projects or mentor program staff.