Care Coordinator & Housing Navigator
About The Position
Under the direction of the ECM Program Director, the Care Coordinator & Housing Navigator provides non-clinical care coordination and housing navigation services to members enrolled in California’s Enhanced Care Management (ECM) program. This position supports whole-person care by assisting members with healthcare navigation, connecting them to community and housing resources, and promoting engagement in their care plans. The role works as part of a Community-Based Care Management Entity (CB-CME), collaborating closely with clinical team members to support care plan implementation, improve access to services, and address social determinants of health, including housing instability.
Requirements
- High school diploma or equivalent.
- Two (2) years of customer service or administrative experience.
- Valid California Driver’s License and current automobile insurance when using a personal vehicle for Company business.
- Strong interpersonal and relationship-building skills.
- Effective communication and conflict resolution skills.
- Ability to engage members and providers across in-person and telehealth settings.
- Cultural competence and sensitivity to diverse populations.
- Basic understanding of healthcare navigation and behavioral health conditions.
- Awareness of implicit bias and commitment to equitable care.
- Strong organizational, time management, and data entry skills.
- Proficiency in Microsoft Office and general computer applications.
- Ability to work independently within a team-based environment.
- Typing of 45 words per minute.
- Primarily field-based role requiring regular travel between Company locations and other business sites as required; including standing, walking, and driving.
- Involves interacting with Members across home, clinic, and community settings, using standard technology, and managing multiple tasks independently in a dynamic environment.
Nice To Haves
- Medical Assistant (MA), Certified Nursing Assistant (CAN), Associate or Bachelor’s degree in a related field.
- Experience in healthcare, managed care, or care coordination.
- Experience with referral processes, utilization management, or community-based services.
- Familiarity with ICD-10/CPT Coding.
- Bilingual (English/Spanish) preferred.
Responsibilities
- Provides non-clinical care coordination and housing navigation services to members enrolled in California’s Enhanced Care Management (ECM) program.
- Assists members with healthcare navigation.
- Connects members to community and housing resources.
- Promotes engagement in care plans.
- Collaborates with clinical team members to support care plan implementation.
- Improves access to services.
- Addresses social determinants of health, including housing instability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
