Housing Navigator

Booker T Washington Community Service Center•San Francisco, CA

1d•$75,000 - $80,000•Onsite

About The Position

The Booker T. Washington Community Service Center (BTWCSC) is seeking a Housing Navigator for its BSAFE Program. This role focuses on 'External Financial Rescue' to stabilize families facing eviction crises by providing frontline services including intake, assessment, housing search support, and preparation of housing plans. The Housing Navigator will work to remove barriers, negotiate with landlords, and educate community members on their housing rights. This position is crucial for facilitating emergency placements and preventing evictions for families transitioning to permanent housing, and will also support those accessing the Food Pantry and youth programs.

Requirements

Comprehensive understanding of regional housing subsidies including Section 8, RAD, and City Vouchers, alongside proficiency with the DAHLIA portal.
Operational expertise or direct familiarity with the San Francisco ONE System (HMIS), Airtable, or equivalent tracking platforms is strongly favored. Preference is given to applicants holding current ONE System credentials or a verified history of managing complex intake and outcome databases.
Proven history of advocating for historically disenfranchised urban populations, specifically addressing structural barriers that affect Black households within San Francisco.
Expertise in applying trauma-informed modalities, behavior management strategies, and conflict de-escalation techniques within high-stress environments.
Advanced mastery of data management tools, including Airtable, Google Workspace, Microsoft Office, and specialized city-wide tracking databases.
Valid Driver’s License & Insurance: current car insurance, and a clean driving record.
Current CPR/First Aid Certification, TB and Mandated Reporter clearance.
Bachelor’s Degree OR High School Diploma with at least 3 years of relevant experience.
At least 3 years of demonstrated experience in housing navigation, care coordination, or case management, serving underserved communities of color.
Ability to communicate effectively and professionally with staff, clients, volunteers, community stakeholders, funders and government agencies.
Demonstrated professionalism, socioemotional tact and integrity.
Ability to plan, be flexible, and work with a team.
Demonstrated commitment to accountability, measuring outcomes, and a results-oriented culture.
Strong written and verbal communication and interpersonal skills.
Ability to handle and prioritize multiple tasks while maintaining attention to detail.
Ability to work with diversity and challenge, possessing sound judgement and a positive attitude.
A positive attitude, compassion, and strong team-oriented work ethic.
Google Suite, MS Excel and Airtable proficiency required.

Nice To Haves

Lived experience with Black/African-American communities, communities of color, and/or navigating housing insecurity and/or the justice system preferred.

Responsibilities

Provide comprehensive intake and stabilization services, including assessment of housing needs and crisis response for families facing instability.
Collaborate with Care Coordinators and marginalized households to create comprehensive roadmaps that support housing navigation needs, safety risks, and facilitate transitions to permanent housing.
Direct the submission process for affordable housing units, with a primary technical focus on the DAHLIA SF Housing Portal and other available subsidies by eligibility.
Coordinate the delivery of family stabilization and financial rescue resources, such as eviction prevention assistance and move-in support funds.
Manage strict requirements for barrier removal funds, including tracking leases and payout records to ensure reconciliation with Finance Department records.
Ensure all case notes and financial transactions are accurately logged within platforms including Airtable, DCYF CMS, and SF ONE System.
Build partnerships with property managers and intervene via letters or mediation to protect tenant rights and advocate for clients with challenging rental histories.
Integrate families into the broader BTWCSC service landscape, including youth programs and the Food to Freedom pantry.
Conduct training sessions on fair housing statutes, local rent control laws, and fundamental tenant rights.
Provide the financial support to BSAFE clients working with BSAFE Care Coordinators, who are providing the behavioral support and building the Housing Retention Plans or Individualized Service Plans for clients.

Benefits

100% employer covered excellent health, dental, and vision benefits
Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures
Workers compensation
Employee assistance program
Monthly wellness benefit after 90 days
Access to daily chef cooked meals and snacks
Commuter benefits
Life and disability insurance
401(k) with employer contribution
Professional development opportunities, including conferences, seminars, webinars, and trainings