Care Coordinator/Community Engagement

Safe Place Counseling•Houston, TX

1d•$22 - $25•Hybrid

About The Position

The Care Coordinator, Community Engagement is responsible for coordinating client care and supporting positive outcomes through engagement, resource linkage, and collaboration with community partners. This role serves as both a primary point of contact for assigned clients and a relationship steward for key referral sources, including schools, healthcare providers, and community organizations. The Care Coordinator ensures continuity of care from referral through stabilization while maintaining strong, trust-based partnerships that support access to services.

Requirements

Bachelor’s degree in social work, psychology, counseling, or related field required
Minimum of 1–2 years of experience in behavioral health, case management, or care coordination
Knowledge of community resources and service systems, preferably in Texas
Strong organizational, communication, and interpersonal skills
Ability to work independently and collaboratively in community-based settings
Relationship-building and communication
Care coordination and problem-solving
Cultural competency and client-centered engagement
Time management and organization
Documentation and compliance awareness

Nice To Haves

Master’s preferred
Experience working with children, adolescents, and/or families preferred (especially in school-based settings)

Responsibilities

Coordinate and manage services for an assigned caseload of clients in outpatient behavioral health
Develop, implement, and monitor individualized care plans in collaboration with clinical staff
Connect clients and families to appropriate community resources (e.g., schools, social services, healthcare providers)
Monitor client progress, engagement, and barriers to care
Facilitate communication between clients, families, and multidisciplinary providers
Support transitions of care (e.g., hospital discharge to outpatient services)
Maintain timely, accurate, and compliant documentation in accordance with organizational and payer requirements
Serve as a primary point of contact for assigned referral partners (e.g., schools, hospitals, PCPs, community organizations)
Conduct weekly check-ins with key partners to support coordination of care and maintain strong relationships
Provide occasional program education to referral sources through presentations, emails, and service updates
Maintain consistent, responsive communication with partners regarding shared clients (as appropriate)
Track referral activity and maintain basic awareness of referral patterns and partner needs
Strengthen relationships through follow-up, reliability, and quality of service delivery (no sales quotas)
Manage a moderate caseload with a focus on engagement and coordination
Balance time between direct client services and community partner engagement
Participate in team meetings, case reviews, and program development activities
Travel locally to meet with clients and community partners as needed