Care Coordinator/Case Manager - Phoenix, AZ (Phoenix Clinic)

Intermountain Centers•Phoenix, AZ

About The Position

The Care Coordinator uses an integrated case management model involving assessment, planning, implementation, and monitoring to manage members’ whole-health needs and provide requested services and coordination. The role includes documenting services in the Electronic Health Record and coordinating with members, their support systems, providers, and interdisciplinary teams. The position requires compliance with organizational and HIPAA policies, an approved schedule, and the ability to perform physical de-escalation techniques when necessary.

Requirements

Bachelor’s degree in a field related to behavioral health, social work, or a related area; OR an associate’s degree in a related field and two years of related experience; OR a high school diploma and four years of behavioral-health-related experience.
Must be at least 18 years old.
Must possess and maintain DPS Level I fingerprint clearance.
Must be able to perform physical de-escalation techniques as necessary and take and pass a physical de-escalation exam.
Must be able to stand or sit for prolonged periods and occasionally stoop, bend, kneel, crouch, reach, and twist, and lift, carry, push, or pull a moderate amount of weight.
A current, valid Arizona driver’s license, 39-month Motor Vehicle Report, and proof of vehicle registration and liability insurance are required if applicable.
CPR, First Aid, and AED certification are required if applicable.

Responsibilities

Observe members, listen to concerns, and record observations.
Document or report concerns related to members’ behaviors and interactions in clinical records according to policy.
Support the agency’s mission, goals, and management decisions.
Monitor members’ health and safety and signs or symptoms of mental illness, reporting concerns to appropriate staff.
Model professionalism and positive behavior for members, peers, and visitors.
Read, record, and interpret information, including assessments, measures, and diagnostic criteria.
Provide services and coordination based on member needs and requests.
Work effectively with members’ support systems and clinical or therapeutic groups.
Advocate and act as a liaison to help members access resources that support service plan goals.
Participate in individual and team supervision as required or requested.
Transport members in personal or company vehicles when required.
Identify appropriate providers and facilities across the continuum of care and communicate with interdisciplinary teams.
Collaborate with primary care professionals and interdisciplinary teams to support individualized, quality member care.
Maintain and update member records, including assessments and treatment plans.
Develop time-specific, action-oriented individual service plans.
Complete progress notes using appropriate covered-service billing codes and meet engagement and unit expectations.
Complete required training.
Explore community resources and alternative options.
Monitor and evaluate the effectiveness of individual service plans.
Follow policies and controls regarding access to, protection of, and use of protected health information.
Maintain an approved schedule and acceptable attendance.
Perform other related duties as assigned or necessary.