Care Coordinator 2

Oregon Health & Science University•Portland, OR

2d•Hybrid

About The Position

The Adult Ambulatory Neurology Department provides comprehensive outpatient care through a multidisciplinary team dedicated to the diagnosis, treatment, and long-term management of neurologic disorders. Through a network of specialty programs—including Comprehensive Neurology, Aging and Alzheimers, ALS and Neuromuscular Disorders, Epilepsy, Headache, Multiple Sclerosis, Movement Disorders, and Stroke services—the department delivers coordinated, evidence-based care while advancing neurological research, education, and innovation. The Care Coordinator 2 is an integral member of the neurology care team, partnering with clinicians, nursing staff, patients, families, and community organizations to support seamless, patient-centered care. This role serves patients with a broad range of neurologic conditions by coordinating referrals, diagnostic testing, specialty services, medication-related workflows, and transitions of care across multiple settings, including outpatient clinics, hospitals, rehabilitation facilities, and community-based resources. The Care Coordinator II also serves as a key communication link among patients, caregivers, providers, and interdisciplinary team members to promote continuity of care and timely follow-through on treatment recommendations. Success in this role requires strong organizational skills, sound judgment, attention to detail, and the ability to effectively prioritize competing demands in a fast-paced clinical environment. Relief employees must be available to work at least four (4) days per pay period as determined according to the department needs.

Requirements

Three years’ experience in a hospital or hospital based clinic setting
High School diploma or equivalent
Positions with in person patient care: BLS certificate within 30 days of hire or prior to independent practice, whichever comes first
Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR Successful completion of a formal medical services training program of the United States Armed Forces, OR Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR Current Oregon Practical Nurse License
MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate.
Ability to work independently and as a member of the team, including leadership.
Knowledge of patient flow and back office functions.
Ability to effectively and efficiently perform chart scrubbing and panel outreach activities.
Demonstrated strong analytic skills, including displaying and interpreting data.
Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point.
Ability to manage time sensitive competing demands and meet deadlines.
Working knowledge of medical terminology.
Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs.
Demonstrated knowledge and attention to the needs of Special Needs patients and their caregivers and families.

Nice To Haves

For dental school hires only as an alternative to qualifications 1-4: Completion of a Dental Assistant training program and successful completion of the DANB exam
MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate. Currently, these include: The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.) The American Medical Technologists (AMT), awarding the Registered Medical Assistant (R.M.A.) The National Center for Competency Testing, awarding the National Certified MA (NCMA.) The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)
Any applicable certifications or licensures must be maintained for the duration of employment.
In addition to receiving the appropriate certification noted above, Medical and Dental Assistants will be required to successfully demonstrate competencies prior to completion of probation or the internal job change evaluation period, as appropriate.

Responsibilities

Responsible for coordinating and managing the non-RN aspects of the patient’s clinical care process.
Reviews the plan of care to ensure it is being executed correctly.
Works with the provider in clinic by providing support with order entry, AVS preparation, medication refills, and providing non-RN support and education to the patient and family and caregiver.
Coordinates labs and scheduling orders per delegation protocols or care plan or verbal orders and follows up with patient to communicate appointment time.
Monitors the Epic in-basket for messages and refill requests that need attention from the patient, provider, and RN or resident.
Handles messages and initiates authorizations, refill requests and within scope of boundaries as outlined for medical assistants (MA) or licensed practical nurse (LPN).
Ensures patients and/or caregivers follow through with outside referrals to specialties, labs, and diagnostic imaging.
Coordinates hospital admissions and ancillary services needed for continuation of care and health maintenance needs. Including, connecting with the pharmacy to ensure necessary medications are available prior to patients’ admission.
Works with care facilities, OHSU mission control and PMC to ensure that protocols are being followed for institutionalized and special needs patients.
Provides program information and education to patients, caregivers, family members, and referring providers’ office staff.
Participates in multidisciplinary patient conferences, providing information on patients’ status to support decision making related to patients’ process.
Acts as communication link with providers, referring providers, inpatient teams, and own clinic.
Provides accurate patient information.
When need, works with patients, caregivers, and family members for patients’ medications and applying for assistance when requested.
Responds timely to voicemails, email messages, and fax communications.
Documents legibly, concisely, correctly and completely to ensure team can accurately assess the status of patients’ progress.
Uses approved clinical resources and follows procedures appropriately.
Participates as assigned with database input.
Monitors department tracking tools and provides providers with real-time as appropriate.
Other duties as assigned.