Care Coordinator 2

Oregon Health & Science University•Portland, OR

1d•Onsite

About The Position

The Department of Psychiatry within the Adult Psychiatry Outpatient Clinic is recruiting for a Care Coordinator 2. This is a clinical support role that is vital in supporting the work of the clinical support staff and providers, consisting of students and learners, residents, and fellows, within the Adult Psychiatry Outpatient Clinic. This individual will independently perform a variety of clinical administrative and technical duties. The Care Coordinator performs activities that are system-focused, ensuring the care is seamless across providers and the care continuum. Care coordination is the task of bridging gaps between facilities, specialists, labs, community resources, and primary care. The Care Coordinator works with the providers to provide clinical support with order entry, medication refills, medication prior authorizations, non-nursing support and education to the patient and family member. The Care Coordinator reviews patient records and referrals in order to provide coordination of the patient needs prior-to, during the clinic visit, and through the episode of treatment. The care coordinator takes direction from providers, but must use independent judgment within their scope in implementation of those directions. The Care Coordinator will also work with the PAS to provide seamless scheduling, follow up, and communication with patients as appropriate. The care coordinator helps to build and maintain good working relationships with the internal institutional departments as well as external stake holders that provide services to the Adult Psychiatry Outpatient Clinic.

Requirements

Three years’ experience in a hospital or hospital based clinic setting
High School diploma or equivalent
Current BLS certification at hire
Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR Successful completion of a formal medical services training program of the United States Armed Forces, OR Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR Current Oregon Practical Nurse License
MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate (for those completing medical assistant training or formal military medical services training).
Ability to work independently and as a member of the team, including leadership.
Knowledge of patient flow and back office functions.
Ability to effectively and efficiently perform chart scrubbing and panel outreach activities.
Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point.
Working knowledge of medical terminology.
Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs.
Demonstrated knowledge and attention to the needs of Special need patients and their caregivers and families.
Basic medical terminology understanding.
Demonstrated ability to work with a wide variety of diverse customers in difficult situations.
Experience with an electronic health record.
Strong problem solver who can evaluate a situation and ask the critical questions to understand the problem and then select a solution resulting in problem resolution.
Strong interpersonal skills.
Clear verbal and written communication skills.
Active listening skills; ability to deal with customers in stressful situations; ability to remain calm under pressure.
Excellent customer service skills both in person and on the telephone.
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Access.
Attention to detail.
Ability to complete multiple tasks within inflexible and rapidly changing deadlines.
Good organization, follow through and time management skills; ability to prioritize.

Nice To Haves

3 years experience as a Certified Medical Assistant in a hospital clinic setting.
Experience with Epic and Cadence (scheduling module).

Responsibilities

Independently perform a variety of clinical administrative and technical duties.
Perform activities that are system-focused, ensuring the care is seamless across providers and the care continuum.
Bridge gaps between facilities, specialists, labs, community resources, and primary care.
Provide clinical support with order entry, medication refills, medication prior authorizations, non-nursing support and education to the patient and family member.
Review patient records and referrals in order to provide coordination of the patient needs prior-to, during the clinic visit, and through the episode of treatment.
Use independent judgment within their scope in implementation of directions from providers.
Provide seamless scheduling, follow up, and communication with patients as appropriate.
Build and maintain good working relationships with internal institutional departments as well as external stakeholders that provide services to the Adult Psychiatry Outpatient Clinic.
Demonstrate strong analytic skills, including displaying and interpreting data.
Manage time sensitive competing demands and meet deadlines.
Build and maintain good working relationships with staff and faculty at all levels of the organization, using good judgment in recognizing the scope of authority.
Consistent and regular attendance to work.
Complete work in a timely, accurate and thorough manner and be conscientious about assignments.
Willing to work overtime as necessary depending on volume of work.