Care Coordination Operations Manager-Proactive Care
About The Position
The Care Coordination Operations Manager provides operational leadership for care coordination services supporting proactive care, population health, and affiliate practice initiatives. This role is responsible for the day-to-day operations, performance, staffing, and continuous improvement of care coordination teams. The Manager partners with clinical, operational, and analytics stakeholders to ensure care coordination services are delivered efficiently, consistently, and in alignment with organizational quality, patient experience, and value-based care objectives. The Care Coordination Operations Manager leads supervisors and frontline teams, establishes performance expectations, develops operational workflows, monitors outcomes, and drives accountability for achieving departmental goals. This leader supports the implementation of strategic initiatives while ensuring standardized execution of care coordination programs across assigned areas. The role collaborates with Network Operations, Care Management, Medical Group leadership, Analytics, and affiliate practice stakeholders to improve patient outcomes and operational performance.
Requirements
- Demonstrated three years of experience in healthcare operations, care coordination, care management, population health, clinical operations, practice transformation, or a related healthcare operations or leadership environment.
- Demonstrated experience leading teams, projects, operational initiatives, or workflow improvement efforts.
- Experience utilizing operational metrics, reports, and performance data to guide decision-making and improve outcomes.
- Strong verbal and written communication skills.
- Strong computer skills, including Microsoft Office applications and other applicable operational systems.
Nice To Haves
- Associate’s degree or equivalent combination of education and relevant healthcare operations, care coordination, population health, or leadership experience.
- Leadership experience managing supervisors or other people leaders.
- Experience in care coordination, care management, population health, value-based care, ambulatory operations, or patient outreach programs.
- Experience leading process improvement and operational transformation initiatives.
- Experience with Lean principles, continuous improvement methodologies, or workflow standardization.
- Experience collaborating with physicians, clinical leaders, operations leaders, analytics teams, and cross-functional stakeholders.
Responsibilities
- Provides operational leadership and oversight for care coordination services, ensuring effective daily operations, staffing, workflow execution, and service delivery.
- Directs, coaches, and develops supervisor-level leaders through performance management, accountability, succession planning, and leadership development activities.
- Establishes and monitors productivity, quality, service, and operational performance metrics; uses data to identify opportunities and implement improvements.
- Partners with clinical, operational, and physician leadership to align care coordination services with organizational priorities, patient care needs, and population health goals.
- Leads implementation and sustainment of standardized workflows, operational best practices, and continuous improvement initiatives.
- Manages staffing, resource allocation, workload distribution, and operational capacity planning to ensure effective team performance and service coverage.
- Identifies operational barriers, process variation, and performance risks; develops and implements solutions that improve efficiency, caregiver experience, and patient outcomes.
- Leads operational change initiatives, including implementation of new technologies, workflows, programs, and operational processes.
Benefits
- generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
