Operations Coordination Manager

SkyCell AG

1d•Hybrid

About The Position

As our Operations Coordination Manager, you'll lead regional operations across Singapore and India, ensuring the seamless movement of life-saving pharmaceutical shipments. Working across multiple teams, partners, and Service Centers, you'll drive operational excellence, solve complex challenges, and make fast, informed decisions in a dynamic, high-pressure environment. Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions. Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide. Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Requirements

Previous experience in an operations, logistics, freight forwarding, or supply chain coordination role
Experience within freight forwarding, transportation, or pharmaceutical logistics is highly desirable
Excellent organisational skills with the ability to manage multiple priorities simultaneously
Proven ability to work effectively under pressure and adapt quickly in a fast-paced, dynamic environment
Strong coordination skills with experience collaborating across multiple teams, functions, and geographical locations
Confident decision-maker who can assess situations quickly and take appropriate action
Professional fluency in English (written and spoken) is essential, additional languages are an advantage

Responsibilities

Lead regional operations for Singapore and India, with scope to expand across APAC
Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations
Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution
Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards
Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation)
Act as 2nd-level escalation and decision point for daily ops and Control Tower issues
Build, train, and onboard Service Centers, partners, suppliers, and new team members
Create and maintain operational SOPs and team work instructions
Maintain master data accuracy in IT systems and support billing/invoice queries
Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet
Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches
Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers
Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs
Support process optimization, strategic regional initiatives, and claim management
Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions