Care Coordination Case Manager (CRECOOCM-04)
About The Position
The Care Coordination Case Manager serves as a vital link between members, medical providers, behavioral health teams, and support services. This role helps coordinate care, manage member health-related needs, support medical and behavioral health appointments, and ensure members receive the resources and services necessary to support their recovery, wellness, and long-term success. This role is ideal for someone who is passionate about helping individuals navigate healthcare and recovery services, enjoys balancing member support with administrative coordination, thrives in a fast-paced, team-oriented environment, has strong organization, communication, and follow-through skills, and enjoys building relationships with members, providers, and clinical teams, and finds purpose in helping others achieve greater health, stability, and independence.
Requirements
- High school diploma or GED
- Behavioral Health Technician (BHT) designation
- Basic knowledge of patient care, medical terminology, healthcare documentation, and medical support services
- Strong communication, organization, critical thinking, and problem-solving skills
- Ability to work effectively both independently and within a multidisciplinary team
- Intermediate proficiency with Microsoft Office and electronic health record systems
- CPR/First Aid certification and crisis de-escalation certification
- Must be at least 21 years of age
Nice To Haves
- Medical Assistant certification preferred
- One to two years of healthcare, behavioral health, care coordination, or case management experience preferred
- Bilingual (Spanish) skills preferred
- Experience supporting telehealth, medical referrals, or member care coordination programs
Responsibilities
- Coordinating member care and communicating member needs across clinical and healthcare teams
- Assisting members with medical services, referrals, appointments, and healthcare navigation
- Maintaining accurate records, documentation, and member medical information
- Supporting member check-in, scheduling, and other care coordination activities
- Assisting with telehealth, tele-med, and tele-psych appointments
- Helping ensure compliance with HIPAA, OSHA, and organizational requirements
- Providing compassionate support to members while promoting engagement in care and services
Benefits
- Competitive pay and strong benefits package
- $0 medical plan option + employer-supported coverage
- 401(k) with match
- Generous paid time off
- Free meals, snacks, drinks, gym access
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
