Care Coordination Assistant - Full-Time Day Shift Monday - Friday

Wellstar Health System • Roswell, GA

5d • Onsite

About The Position

Wellstar North Fulton Hospital has an opportunity for a Care Coordination Assistant. This role supports the UM Nurse, Social Workers, and Complex Care RN with non-licensee tasks and functions within the department to ensure patient throughput remains timely. The Care Coordination Assistant is responsible for selected functions related to Advance Directives, Utilization Review, and Disposition Planning. This role supports patients requesting assistance with advance directives, DME, medication pick-up, delivery of MOON (Medicare Outpatient Observation Notification), transition of care items, delivery of IMFM (Important Message from Medicare), and other duties as assigned by the supervisor. The Care Coordination Assistant is responsible for timely communication with the patient/family and the entire care team.

Requirements

• High School Graduate OR LPN with graduation from an accredited school.
• Minimum 3 years work experience working with customers/clients and strong clerical background.
• Strong computer skills and Microsoft office products.
• Verbal and written communication skills a must.
• Ability to interact appropriately with patients from various backgrounds.
• Must be able to build and sustain trust with the physician and the care team.

Nice To Haves

• Basic Life Support-Preferred or BLS - Instructor-Preferred

Responsibilities

• Monitors for compliance of Medicare/Medicaid regulations.
• Communicates with appropriate Care Coordinator for UR denials received.
• Tracks and tends data for PI.
• Allows for any cultural or religious beliefs in providing service and continuity of care.
• Supports the SW and UM nurse, Complex Care RN with assigned functions to prevent barriers for timely disposition.
• Gathers information and coordinates with care coordinator.
• Provides resource information in a timely and efficient manner.
• Collaborates with other members of the health care team to lend support.
• Provides education to patient/family in understanding, letters being delivered and any follow up.
• Understands eligibility processes and criteria for both private and public local, state and federal resources.
• Responds to referrals from hospital staff, physician offices, community and family to provide resource information and education.
• Coordinates financial needs assessment for patients in need of assistance for follow-up care throughout the continuum.
• Provides follow-up for patients needing post-discharge assistance.
• Ensures timely delivery of DME and transportation services by ensuring follow up.
• Communicates barriers for timely disposition based on needed resources for safe transitions.
• Obtains all the appropriate signatures from patients on MOON and IMFM letters.
• Supports updates in PI tracking tools, White boards, avoidable day modules, etc.
• Completes all initial and ongoing professional competency assessment, required mandatory education, population specific education.

Benefits

• Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED